Certified Patient Care Assistant CNA LNA Neuro and Trauma Specialty PCU DS

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

Banner University Medical Center is seeking a Certified Patient Care Assistant to join its 48-bed Neuro-Trauma Progressive Care Unit, which serves high-acuity neurology and trauma patients. The role provides routine patient care to promote comfort and support the patient’s overall plan of care, while collecting and documenting patient data and performing unit-support functions. The unit emphasizes teamwork, mentorship, and learning in a specialized clinical environment. Banner’s Career Pathways program supports career development. This is a full-time day-shift position consisting of three 12-hour shifts per week, from 7:00 a.m. to 7:30 p.m. Weekend and holiday coverage follows a rotating schedule, with shift and weekend coverage managed through a self-scheduling tool. The position works under supervision and is responsible for an assigned unit. The environment is fast-paced and can be stressful, with a strong customer-service focus and interaction with staff, patients, families, and physicians.

Requirements

High school diploma, GED, or equivalent working knowledge.
Current BLS certification.
Current Certified Nursing Assistant (CNA) certification in the state of practice for new hires and transfers.
Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer-service experience.
Excellent organizational skills and effective interpersonal and communication skills.
Working knowledge of medical terminology, computer literacy, and keyboarding skills.
Depending on department assignment, achieve a minimum score of 85% on an ECG or EEG test, accurately identifying all lethal cardiac dysrhythmias and epileptiform activity.
Depending on department assignment, complete an approved basic electrocardiogram or electroencephalographic interpretation course, or receive on-the-job training.

Nice To Haves

Licensed Nursing Assistant (LNA) licensure in Arizona.
Recent healthcare experience.
Successful completion of an approved unit secretary program.
Additional related education and/or experience.

Responsibilities

Assist patients with activities of daily living, hygiene, mobility, and nutritional intake.
Collect patient specimens and data, including vital signs, intake and output, and other delegated measurements; document objective data and routine care, and assist with specimen transportation.
Recognize and report abnormalities or changes in patient health status and treatment responses to a licensed professional, and communicate patient status accurately to other caregivers.
Perform procedures and use equipment as delegated by a licensed professional and consistent with demonstrated competencies and state scope of practice; procedures may include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
Provide supplies, support, and assistance to medical staff and patients for unit-specific procedures under direct supervision of a licensed professional.
Perform receptionist and clerical duties, support communication and information flow, and help resolve customer problems or route them to the appropriate person.
Maintain complete patient records, including admission, transfer, discharge, progress-note, and consent information; scan or file reports and forms, keep charting forms accessible, and maintain patient education materials.
Assist with ordering patient specimens and, when applicable, transcribe and process physician orders in the electronic medical record.
Maintain office, dietary, and medical supplies; complete requisitions, reconcile deliveries, and monitor electronic equipment such as patient ID scanners and laptop computers.
Depending on assignment, transport patients, including pre-operative and immediate post-operative patients to critical care, and participate in operating-room turnover.