Certified Optical Manager NL2 - Sam's

Walmart • Port Huron, MI

6d • $28 - $38 • Onsite

About The Position

The Certified Optical Manager is responsible for driving sales in the Vision Center, ensuring effective merchandise presentation, accurate pricing, proper signing, and optimal instock and inventory levels. This role involves budgeting, forecasting sales, and assessing economic trends and community needs. The manager models, enforces, and provides direction on customer service techniques to ensure customer needs and issues are resolved effectively. They oversee community outreach programs and encourage associate participation. The manager ensures compliance with all company and legal policies, procedures, and regulations for the Vision Center, including asset protection, safety controls, operational reviews, and developing action plans for improvement. They provide supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a culture of belonging. The role also involves ensuring the provision of quality eyewear by consulting with and educating members/customers, selecting products, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repairs, and maintaining optical equipment. The manager upholds the company's Open Door Policy by addressing associate concerns, researching issues, and suggesting resolutions. They coordinate and complete job-related activities by developing stakeholder relationships, supporting initiatives, communicating goals, building accountability, identifying improvement opportunities, and demonstrating adaptability. The manager also ensures compliance with company policies and procedures, supports the company mission, values, and ethics, and guides associates in applying these principles. They build high-performing teams, embrace diversity, create an inclusive workplace, and empower associates to thrive. The manager works collaboratively, builds trusting relationships, and communicates effectively to motivate and influence. They attract and retain talent, empower and develop associates, and recognize contributions. The role requires acting with integrity, maintaining high ethical standards, modeling Walmart values, and fostering a culture of accountability and positive impact. They serve customers and members by delivering results, prioritizing the customer, adapting to shopping behaviors, and applying business models. Decisions are made based on data and insights, balancing priorities, and considering all stakeholders. The manager displays curiosity, encourages learning, takes calculated risks, demonstrates courage and resilience, and supports continuous improvement and the adoption of new technologies.

Requirements

• Completion of 2 or more years' of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Nice To Haves

• Supervising Associates

Responsibilities

• Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting sales and assessing economic trends and community needs
• Models enforces and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs complaints and issues are successfully resolved within Company guidelines and standards
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community
• Ensures compliance with Company and legal policies procedures and regulations for the Vision Center by analyzing and interpreting reports implementing and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and directing the Vision Center Associates in ensuring confidentiality of information documentation and assigned records
• Provides supervision and development opportunities for Associates in the Vision Center by hiring training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
• Ensures the provision of quality eyewear by consulting with and educating MembersCustomers selecting products based on MemberCustomer needs obtaining measurements verifying prescriptions maintaining confidential information performing minor frame repair and maintaining Optical equipment
• Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures and suggesting resolution for Associates
• Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
• Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices
• Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
• Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
• Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
• Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
• Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
• Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
• Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
• Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED