Optical Manager NL1 - Sam's

Sam's West • Hodgkins, IL

3d • Onsite

About The Position

The Optical Manager is responsible for driving sales in the Vision Center by ensuring effective merchandise presentation, accurate pricing, proper signing, and optimal stock and inventory levels. This role involves budgeting and forecasting sales, assessing economic trends, and understanding community needs. The manager will model, enforce, and provide direction on customer service techniques to ensure customer needs and issues are resolved effectively. They will oversee community outreach programs and encourage associate participation. The manager ensures compliance with all company and legal policies, procedures, and regulations for the Vision Center, including asset protection and safety controls. They will also provide supervision and development opportunities for associates, including hiring, training, mentoring, assigning duties, providing recognition, and fostering a sense of belonging. The role ensures the provision of quality eyewear by consulting with and educating members/customers, selecting products, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repairs, and maintaining optical equipment. The Optical Manager upholds the company's Open Door Policy by addressing associate concerns and coordinating job-related activities by developing relationships with stakeholders, supporting initiatives, identifying goals, building accountability, and promoting continuous learning. They will also ensure compliance with company policies and support the company's mission, values, and standards of ethics and integrity. The role emphasizes respecting individuals by building high-performing teams, embracing differences, creating an inclusive workplace, and empowering associates to thrive. It also involves attracting and retaining talent, empowering and developing individuals, and recognizing contributions. The manager will act with integrity by maintaining high standards of ethics and compliance, modeling company values, and supporting the company's goal of becoming a regenerative company. They will serve customers by delivering results, prioritizing the customer, adapting to customer shopping habits, and applying business models to all plans. Decisions will be based on data, insights, and analysis, balancing short and long-term priorities while considering all stakeholders. The role encourages striving for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating resilience, and encouraging learning from mistakes. It also drives continuous improvement, adopts new technologies, and supports associates through change.

Requirements

• Completion of 2 or more years' of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Nice To Haves

• Supervising Associates

Responsibilities

• Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting sales and assessing economic trends and community needs
• Models enforces and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs complaints and issues are successfully resolved within Company guidelines and standards
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community
• Ensures compliance with Company and legal policies procedures and regulations for the Vision Center by analyzing and interpreting reports implementing and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and directing the Vision Center Associates in ensuring confidentiality of information documentation and assigned records
• Provides supervision and development opportunities for Associates in the Vision Center by hiring training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
• Ensures the provision of quality eyewear by consulting with and educating MembersCustomers selecting products based on MemberCustomer needs obtaining measurements verifying prescriptions maintaining confidential information performing minor frame repair and maintaining Optical equipment
• Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures and suggesting resolution for Associates
• Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
• Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices
• Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
• Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
• Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
• Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
• Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
• Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
• Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
• Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPOT that can be used for vacation, sick leave, holidays, or other purposes.
• short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED