Certified Nursing Assistant 1

Mercyhealth Wisconsin and Illinois•Janesville, WI

3d•$19 - $27•Onsite

About The Position

This role serves as a Certified Nursing Assistant (CNA) Advanced, requiring unit competency and orientation. The position involves overseeing a team of CNAs, acting as a mentor to new hires and a resource to all CNA staff. Key responsibilities include monitoring CNA patient assignments, providing input to the Charge Nurse, and overseeing CNA orientation under the direction of the department educator. The role also involves educating new CNAs on departmental procedures, safety, and health issues, coaching for improvement, and ensuring the quality of CNA services to patients and families. The CNA Advanced will collaborate with support services, bring concerns and new ideas to the unit manager, report staff behavioral concerns, and provide constructive feedback during evaluations. Documentation of patient care (food consumption, bowel movements, movement) is required, along with identifying and following through with patients' special needs or requests. The position requires attending patient satisfaction meetings, serving as a liaison to nursing management and new CNA partners, and assisting leadership in identifying process improvement opportunities. Additional duties include processing patient charges, ordering supplies, answering phones and call lights, participating in performance improvement activities, serving as a role model for Critical Moments of Service standards, completing occurrence reports, and maintaining bulletin boards. The CNA Advanced will also work as a CNA as staffing requires and complete special projects as assigned.

Requirements

Completion of a CNA program.
CNA requirements met.
Previous healthcare CNA experience required minimum of 1 year CNA or other healthcare experience.
Current CNA certificate in applicable state.
Approved CPR or BLS certification within 90 days.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers information and reports as appropriate; Works well in group problem solving situations; Remains calm when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.
Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Self-directed in daily work routine, remaining productive during work hours.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate equipment for partner/patient safety, such as lifts and gait belts.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time, ready to accept assignment.
Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Responsibilities

Oversees the new CNA and pool CNA team serving as a mentor to new hires and a resource to all CNA staff.
Observes and monitors CNA's patient assignment, providing input to Charge Nurse regarding assignments.
Oversees CNA orientation under the direction of the department educator, completing an orientation and competency check on new hire CNAs upon the completion of the orientation period.
Educates all newly hired CNA staff regarding departmental procedures, safety and health issues, and other information.
Coaches for improvement and educates staff for results.
Ensures quality of services of CNA to patient and family, while working with support services to ensure quality of services on the unit (e.g., admissions, activities).
Brings concerns and/or new ideas forward to the unit manager to improve care on the unit, reporting staff behavioral concerns to management immediately.
Provides constructive feedback and input to CNA staff during their 90 day and annual evaluations.
Completes documentation as appropriate for any care provided (food consumption, bowel movements, movement, and other documentation as assigned)
Identifies and follows through with patients who have special needs or requests.
Attends meetings for patient satisfaction (new products, processes, ideas, etc.).
Serves as liaison to nursing management and the new CNA partner.
Assist nursing and support service leadership in identifying process improvement opportunities as directed by leadership.
Processes patient charges and orders supplies as needed.
Processes order requests in an accurate and timely manner.
Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff.
Participates in department or unit performance improvement activities
Serves as a role model in Critical Moments of Service standards.
Completes occurrence reports for any qualifying events.
Maintains current bulletin boards, postings, notifications.
Works as CNA as staffing requires.
Special projects and other duties as assigned.