PRN Certified Nurse Assistant (CNA)

Applewood Centers•Cleveland, OH

1d•$19 - $20

About The Position

Under the supervision of a Registered Nurse and Psychiatry Program Leadership, the Certified Nursing Assistant provides clinical, administrative, and scheduling support to the outpatient psychiatry team. The role supports daily clinic operations, coordination of care, and communication with families by assisting providers, managing scheduling needs, and responding to routine clinical questions and concerns. The CNA also helps ensure medical records compliance, follows agency and departmental policies and procedures, works with other agency departments, and complies with HIPAA and privacy requirements.

Requirements

High school diploma.
Current Ohio CNA licensure.
Current BLS certification.
CPS training and clearance.
Ability to manage parent concerns professionally and demonstrate cultural humility.
Ability to perform the essential duties of the role and keep knowledge current.
Ability to perform responsibilities with initiative and independent judgment.
Awareness, sensitivity, and skill in working professionally with diverse individuals, groups, and communities.
Clear verbal, nonverbal, and written communication in a professional context, including professional language.
Honesty, personal responsibility, accountability, ethical conduct, and adherence to agency policies and procedures.
Ability to function effectively as part of a professional team that includes employees, clients, and family members.
Ability to recognize and respond appropriately to problems, gather and assess information, identify root causes, and make timely decisions.
Competence using agency computer systems and software needed for essential job functions.

Nice To Haves

Experience with children, adolescents, and families.
Behavioral health or community mental health experience.
Scheduling experience in a healthcare setting.
Enrollment in an RN program through an externship track.
Familiarity with EHR systems.

Responsibilities

Measure and record patients’ vital signs, including height, weight, blood pressure, and pulse.
Obtain and document basic patient information before psychiatric appointments as directed.
Observe and report patient concerns or changes to the RN, NP, or other providers.
Schedule new and follow-up psychiatry appointments in coordination with providers and clinic availability.
Manage provider schedules, including rescheduling, cancellations, and optimizing clinic flow.
Answer calls from parents and guardians and triage concerns using established protocols.
Respond to routine clinical questions and provide basic problem-solving within established guidelines and the role’s scope.
Communicate appointment details and follow-up plans to parents and guardians.
Contact families about missed appointments, reminders, and rescheduling.
Escalate complex, high-risk, or clinically sensitive concerns to the RN or provider as appropriate.
Coordinate referrals and follow-up services as directed.
Contact pharmacies about prescriptions, refill requests, and clarifications when explicitly directed by the prescribing provider.
Help coordinate communication among psychiatry providers, therapists, care coordinators, and families.
Assist in preparing psychiatry providers for E&M appointments.
Review charts for completeness and flag orders, instructions, or missing information.
Scan, upload, and organize documents in the electronic health record.
Maintain organized clinical and administrative workflows.
Document interactions and tasks according to agency, legal, and ethical standards.
Maintain confidentiality in compliance with HIPAA and ensure required clinical documentation is accurate and complete.
Attend scheduled staff meetings, supervision, and ongoing training.
Keep required training, certifications, and licensure current.
Maintain ethical and professional conduct and follow agency policies and procedures.
Perform other duties as assigned by management.