Certified Medical Asst./Registered Medical Asst.

Rush Memorial Hospital•Rushville, IN

2d•Hybrid

About The Position

This is a dynamic position that will allow the CMA/RMA to provide patient care at the top of their training to perform intake for patients, determine health needs, administer diagnostic tests and patient treatments, obtain patient specimens, take orders and follow protocols, as well as utilize many personal and professional skills. The CMA/RMA may have a dedicated position with one of our clinics and providers or may have a floating position. However, this position can have a variety of assignments from our outpatient offices, RMH Healthcare Associates (including the Mobile Clinic), RMH Pediatrics, RMH Walk-In Care, RMH Milroy Primary Care, RMH Call Center, RMH Specialists, RMH Health Partners, RMH HealthCare Solutions. Having a dedicated position and variety of assignments will allow the CMA/RMA to have a consistent atmosphere, with the additional opportunity to learn and grow within our TEAM! The CMA/RMA at Rush Memorial Hospital works in partnership with the physician or NP/PA to facilitate the care of patient needs for their preventive, illness and routine care. The CMA/RMA assists in the quality processes of the clinics to be in constant improving of patient/clinical care. The CMA/RMA is responsible for providing direct and indirect patient care to patients in an ambulatory office setting. This position also integrates clerical office-based functions with clinical functions on an as needed basis.

Requirements

Demonstrates ability to give and follow instructions accurately.
Demonstrates effective interpersonal skills necessary to interact with patients and various levels of health care personnel.
Time management and multiple task assignment management skills required.
Demonstrates ability to read, write, use medical terminology and perform simple calculations.
Basic fundamental CMA/RMA practices.
High school diploma or equivalent required.
Completion of a CMA/RMA course of study is required.
Extensive exposure to confidential information or matters and the ability to maintain privacy.
Working within scope of position to the highest ability.
Frequent contact with various persons or groups within and outside of the physician office and hospital including employees, department managers, physicians, patients, volunteers, visitors and outside agency personnel.
Hold self-accountable to the patients providers, leadership and team members for patient and organizational needs.
Must be able to prioritize patient care needs.
Utilize critical thinking to solve problems and develop solutions.
Must be able to reason and use logical problem-solving skills.
Use independent judgment and initiative in handling situations out of the ordinary.
Ability to adjust to frequent changes and enhancements in order to provide the best in internal and external customer service/patient care.
Regular requirement to walk, stand, bend, sit, use hands to handle or feel, reach with hands or arms, talk, and hear.
Frequent requirement to stoop, crouch and kneel.
Regular requirement to lift and/or move 5-20 pounds.
Frequent requirement to lift and/or move 20-35 pounds; occasional requirement to lift and/or move 35-100 pounds; infrequent requirement to lift and/or move > 100 pounds.
Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Speaking and listening skills are essential.
Must be able to work under moderate amounts of stress.
The noise level in this work environment is usually moderate.
Work is performed in a clean, well-lighted and ventilated building / mobile clinic.
Could be subject to infectious diseases, cuts, abrasions, burns, and punctures.
Work schedule may vary - usually daytime hours.
Reports to the Director of HCA/Pediatrics/Mobile Clinic/Milroy Primary Care, Director of Specialists/Behavioral and Mental Health Care and/or the Director of WIC/ Call Center depending on assignment.
Accepts direction from providers as well as leadership.

Nice To Haves

Minimum of two years of previous clinical experience preferred.
CMA/RMA is preferred.

Responsibilities

Perform intake for patients, determine health needs, administer diagnostic tests and patient treatments, obtain patient specimens, take orders and follow protocols.
Provide patient care in partnership with the physician or NP/PA for preventive, illness, and routine care.
Assist in quality processes to improve patient/clinical care.
Provide direct and indirect patient care in an ambulatory office setting.
Integrate clerical office-based functions with clinical functions as needed.
Assist with patient intakes which includes: taking and recording personal and medical histories, vital signs, preventive needs and performing screening tools as required.
Perform patient care needs including performing treatments, obtaining specimens for testing (including venipunctures), administers medications, (including injections), per provider orders.
Coordinate the scheduling of referral consultations, surgical procedures, diagnostic testing and other items as needed for patient care per orders.
Assist with or perform the prior authorization for these referrals/testing.
Complete all assigned paperwork for providers as directed (i.e. FMLA paperwork, Worker Compensation forms, etc.) and prepares paperwork for signatures.
Provide patient education with provider guidance.
Depending on assignment, may be involved in scribing the providers documentation- training will be provided.
Use AIDET in communicating with patients.
Communicate with the provider and patients timely and effectively as directed regarding messages, medications, test results, referrals or anything patient care related.
Perform tasks with concerns for patient wait times for rooming and providing results.
Treat patients with respect and concern for individual needs.
Provide great internal customer service to team members.
Demonstrate team attitude; offer assistance to co-workers to provide optimal patient care; solicit assistance from co-workers when necessary.
Organize exam rooms, perform general stocking, cleaning/sanitizing and upkeep duties for the clinic.
Understand that every team member depends on one another to work each shift assigned and to each person’s best ability.
Work interdepartmentally to ensure all patients receive the best in care even if receiving care in other areas.
Monitor for patient and staff safety at all times and report any concerns.
Perform and document all quality measures including payer patient care needs, analyzer/testing quality controls, required logs and other quality assurance measures.
Consistently work with other team members and leadership for process improvement.
Continually work and expand knowledge base to emerge as a go-to or leader in this position.
Maintain confidentiality and follow HIPAA regulations.
Attend 70% of scheduled staff meetings for primary work area during the year.
Attend mandatory in-service and educational offerings.
Seek opportunities for self-development and identify areas of improvement.
Conduct self in professional manner acting as a role model while practicing and promoting effective guest relations.
Provide proper notification for absence and tardiness and be punctual for start of scheduled work time.
Comply with hospital policies and procedures.
Complete projects and assignments on a timely basis.
Participate in emergency procedures, fire drills, evacuation procedures and internal/external disaster plans, procedures in accordance with departmental responsibilities, and mock codes.
Participate in committees to improve patient care, the patient experience or employment relation.
Participate in the Continuous Quality Improvement Program (CQI) as it relates to ambulatory nursing practice to meet stated goals and objectives of the CQI Program by: Bringing potential problems to Director’s attention, Assisting in data collection, Suggesting solutions to problems, Emphasizing, supporting and committing to CQI practices and processes, Taking action to assure CQI within areas of responsibility.