Certified Medical Asst./Patient Service Rep.- Pain Clinic

Johnson Memorial Hospital•Franklin, IN

11d•Onsite

About The Position

This role is for a Certified Medical Assistant/Patient Service Representative in a Pain Clinic. The position involves a combination of front office reception duties and direct patient care assistance under the supervision of a Registered Nurse or physician/provider. The goal is to ensure efficient clinic operations, provide excellent patient service, and support medical procedures.

Requirements

High School diploma or equivalent.
Graduation from a recognized medical assistant training course or equivalent clinical experience.
Current CMA (AAMA), NCMA or CCMA certification required.
BLS certification required or must be obtained with 30 days of hire or transfer.
Previous physician office experience required.

Nice To Haves

Phlebotomy and EKG experience preferred.
Previous billing experience preferred.

Responsibilities

Coordinate and perform general office functions and receptionist duties including greeting patients, typing correspondence, filing, answering phones, and transmitting messages.
Complete return phone calls to patients, physician offices, etc.
Order medical and office supplies as needed.
Screen patient referrals from physician offices and schedule appointments.
Complete tasks for patient registration and precertification.
Input orders and process patient payments.
Perform office charge entry.
Assist in the delivery of direct patient care under the supervision of a licensed Registered Nurse or a physician/provider in clinic and procedural areas.
Assist with procedures within the scope of training/certification, including positioning patients for kyphoplasty, stimulator placement, and injections.
Assist physician/provider in preparing exam rooms, equipment, and patients for medical exams/procedures by taking medical history, vital signs, and lab specimens.
Administer medication both orally and by injection as prescribed by physician/provider.
Reinforce proper medication and dosage requirements with the patient and/or patient’s family.
Maintain a steady flow of patient volume to minimize physician/provider and patient wait times.
Conduct patient phone calls post-procedure for follow-up.
Conduct all activities in compliance with applicable laws, regulations, standards, and JMH policies and procedures, including Blood and Body Substance Precautions.
Support organizational and department goals and participate in organizational/departmental Performance Improvement initiatives.
Maintain confidentiality of patient, employee, and business information.
Complete ongoing training and attend required educational programs.
Perform other duties as required or assigned by the Department Manager.