Certified Medical Assistant- Patient Service Rep. - Pain Clinic

Johnson Memorial Hospital•Franklin, IN

6d•Onsite

About The Position

This role is responsible for coordinating and performing general office functions and receptionist duties, including greeting patients, typing correspondence, filing, answering phones, and transmitting messages. The position also involves completing patient registration, precertification, ordering supplies, processing payments, and performing office charge entry. Additionally, the Certified Medical Assistant will assist in direct patient care under the supervision of a Registered Nurse or physician/provider, including assisting with procedures, preparing exam rooms and equipment, taking medical history and vital signs, administering medications, and conducting patient follow-up calls. All activities must comply with applicable laws, regulations, standards, and JMH policies and procedures, including Blood and Body Substance Precautions. The role also supports organizational and department goals, participates in Performance Improvement initiatives, and maintains confidentiality of patient, employee, and business information. Ongoing training and attendance at required educational programs are necessary. This is an 80-hour per two-week pay period position, Monday-Friday, 7am-3:30pm, with a 30-minute lunch.

Requirements

High School diploma or equivalent.
Graduation from a recognized medical assistant training course or equivalent clinical experience.
Current CMA (AAMA), NCMA or CCMA certification required.
BLS certification required or must be obtained with 30 days of hire or transfer.
Previous physician office experience required.

Nice To Haves

Phlebotomy and EKG experience preferred.
Previous billing experience preferred.

Responsibilities

Coordinate and perform general office functions and receptionist duties including greeting patients, typing correspondence, filing, answering phones and transmitting messages.
Complete return phone calls to patients, physician offices, etc.
Order medical and office supplies as needed.
Screen patient referrals from physician offices and schedule appointments.
Complete tasks to ensure patient registration and precertification.
Input orders and process patient payments.
Perform office charge entry.
Assist in delivery of direct patient care under the supervision of a licensed Registered Nurse or a physician/provider in clinic and procedural area.
Assist with procedures within scope of training/certification, including but not limited to: positioning patient for kyphoplasty, stimulator placement and injections.
Assist physician/provider in preparing exam room, equipment and patients for medical exam/procedures by taking medical history, vital signs and lab specimens.
Administer medication both orally and by injection as prescribed by physician/provider.
Reinforce proper medication and dosage requirements with the patient and/or patient’s family.
Maintain a steady flow of patient volume into designated exam rooms to keep physician/provider and patient wait times to a minimum.
Conduct patient phone calls post procedure for follow-up.
Conduct all activities in compliance with applicable laws, regulations, standards and JMH policies and procedures including Blood and Body Substance Precautions.
Support organizational and department goals and participate in organizational/departmental Performance Improvement initiatives.
Maintain confidentiality of patient, employee and business information.
Complete on-going training and attend required educational programs.
Perform other duties as required or assigned by Department Manager.