Certified Medical Assistant - Clinical Assistant (General Surgery)

Springfield Clinic•Springfield, MO

8d•Onsite

About The Position

The Certified Medical Assistant (Clinical Assistant) supports physicians with direct and indirect patient care, laboratory procedures, charging, scribing, and medical records. The role includes real-time documentation of physician services during patient encounters, entering information into the EHR under the assistant’s own login, and helping maintain effective clinical and administrative workflows. The assistant also provides patient and family education, performs specified clinical procedures and medication administration under the direction or supervision of a physician, NP, or PA, and follows clinic policies, infection-control requirements, OSHA requirements, and applicable privacy and conduct standards. The position works in an office setting during the hours the clinic is available to patients and families.

Requirements

High school diploma or GED.
Graduation from an accredited medical assisting program.
Two years of clinical experience in a medical office environment.
At the time of hire, must be registered or certified as a Medical Assistant through AMT, AAMA, NCCT, NHA, AAH, or NAHP. A credential from another organization must be reviewed and approved by the Director of Nursing.
CPR certification compliant with American Heart Association guidelines, required within 30 days of hire.
Ability to maintain separate roles when independently rooming patients and transcribing provider-patient interactions.
Excellent communication skills.
Excellent critical-thinking skills.

Responsibilities

Accompany the physician during complete visit encounters and accurately document the physician’s words, actions, examination findings, procedures, and treatments in real time.
Enter information into the EHR using the assistant’s own login.
Room patients, complete and update the initial history-of-present-illness template, and maintain a clear distinction between independent patient-care duties and transcribing provider-patient communications.
Organize the nursing station and work area to support workflow; organize written medical information and place it in the correct order for review and filing.
Proofread appropriate dictation.
Answer phones and prioritize calls for the physician, nurse, and receptionist.
Schedule appointments according to patient needs.
Open and distribute mail, file office information, and organize written communications.
Order office and medical supplies using cost-containment methods; stock exam rooms and clean them according to infection-control policies.
Follow clinic policies, including the Nursing Dress Code Policy, and adhere to clinic performance standards.
Determine the priority and disposition of patient complaints and report appropriate information to a supervisor.
Interview patients about their chief complaint and document the information in the medical record.
Take and document vital signs.
Perform permitted office procedures, such as sterile urine catheterization, suture or staple removal, or cast removal, under the direction of an NP, PA, or physician.
Order diagnostic tests, examinations, and procedures according to physician orders.
Prepare patients for physician examinations and provide home-care and medication instructions under NP, PA, or physician direction.
Administer oral, subcutaneous, and intramuscular medications.
Monitor IV therapy and document it under the direction of an NP, PA, or physician.
Administer allergy injections only under the direct supervision of the physician who prescribed the antigen.
Complete insurance pre-certifications and referrals as needed.
Provide patient and family education and reinforce patient teaching.
Call prescriptions in to pharmacies, provide patient instructions, and document the activity.
Comply with Springfield Clinic incident-reporting policies and procedures and complete required OSHA and clinic training.
Provide excellent customer service and adhere to Springfield Clinic’s Code of Conduct and Ethics Standards.
Perform other duties as assigned.