Certified Medical Assistant-Cardiology Clinic

Ochsner Health•Baton Rouge, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists in delivering health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Uses company data systems to document relevant medical information and communicates by phone to ensure patient needs are addressed promptly and accurately. The role supports patients and providers throughout visits, helps prepare both for appointments, answers patient questions, prepares rooms for subsequent appointments, provides customer service in person and by phone, and completes appropriate documentation, including patient registration when necessary. The position requires maintaining current clinical knowledge, technical skills, training, and credentials through professional development; adapting communication and care to the patient population; and complying with applicable policies, laws, regulations, and standards. Other duties may be assigned. This is a patient-care role with routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential occupational exposure to hazardous medications or waste. The physical demands are classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or GED.
Experience handling and maintaining confidential information, including experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration if necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other duties as assigned and comply with all policies and standards.
Stay knowledgeable about and comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements.
Immediately report known or suspected unethical or questionable conduct and patient, employee, privacy, safety, or other compliance concerns.