Certified Medical Assistant- Primary Care Clinic- Jefferson Place Baton Rouge

Ochsner Clinic Foundation•Baton Rouge, LA

About The Position

This position provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The Certified Medical Assistant supports patients and providers throughout visits, helps ensure an efficient flow of patients, and maintains positive relationships with patients and their families. The role includes communicating by phone and in person, documenting pertinent medical information in company data systems, and supporting patient care in a primary care clinic. The employee must maintain clinical knowledge, technical skills, training, and credentials through professional development; comply with applicable policies, standards, laws, accreditation requirements, and regulatory requirements; and report known or suspected ethical, privacy, safety, or compliance concerns. Duties may change or be supplemented at the employer’s discretion. The role involves medium physical work and routine exposure risks in a healthcare patient-care environment.

Requirements

High school diploma or GED.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Programs procedures when working in an occupational health clinic.
Adapt behavior to the specific patient population, including respecting privacy, introducing oneself appropriately, adapting explanations of services or procedures, requesting permissions, and adapting communication style.
Perform other duties as assigned and comply with all policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.