Certified Medical Assistant Trinity Health Detroit Health Ministry

Trinity Health•Detroit, MI

17h

About The Position

This position supports the SAY Detroit Family Clinic within Trinity Health Michigan. Under physician direction and supervision, the Certified Medical Assistant prepares patients for office visits, obtains and documents vital signs and chief complaints, escorts patients to exam rooms, and ensures rooms and records are ready for physician or mid-level provider visits. The role assists with examinations and procedures, processes specimens, and performs directed in-office testing and treatments. It also supports patient scheduling, referrals, admissions, prescription refills, patient calls, documentation, and clinical tracking processes. The Medical Assistant maintains clean, safe, properly supplied clinical areas and helps ensure compliance with JCAHO and other regulatory requirements. The position requires confidentiality, attention to safety, culturally sensitive interactions, and cooperation with physicians, providers, and clinic staff. Trinity Health Detroit Ministry serves the primary care needs of uninsured and underinsured individuals throughout the metro Detroit area and works to reduce barriers to accessing health care. Specialty care is arranged through relationships with specialists and partnerships within Trinity Health and the broader community.

Requirements

CMA, RMA, CCMA, or NCMA certification through an NCCA-accredited program from an approved provider, including AAMA, AMT, NHA, or NCCT.
Ability to demonstrate competency in obtaining accurate vital signs and performing in-office procedures.
Participation in and knowledge of mandatory safety education and environment-of-care practices, including infection control, universal precautions, medical waste disposal, quality control and proficiency testing for office equipment, specimen handling, electrical safety, and sterilization techniques.
Experience with managed care plans and associated patient referral requirements.

Nice To Haves

Two years of previous clinical experience or an equivalent combination of education and experience.
Formal education in medical terminology and anatomy and physiology.
Familiarity with common prescription drugs.

Responsibilities

Prepare patients for office visits by obtaining medical records, confirming reports, forms, and test results are available, escorting patients to exam rooms, and assisting with gowning as needed.
Obtain and document patient vital signs and chief complaints.
Assist physicians and providers with examinations and procedures.
Process specimens according to established protocols.
Perform directed in-office procedures and testing, such as EKGs, injections, immunizations, vision tests, and strep cultures.
Maintain exam rooms, equipment, and supplies in clean, safe, and working condition, including appropriate storage of sharps containers.
Assist physicians and providers with patient forms, copying records for release requests, prescription refill calls, and patient callbacks.
Support managed care referrals, pre-authorizations, and pre-certifications.
Schedule appointments with other physicians or ancillary testing departments and arrange inpatient hospital admissions.
Help maintain compliance with JCAHO and other regulatory agency requirements, working with the MPC Clinical Coordinator and others.
Assist with medical record audits when requested.
Document patient calls and advice or treatment in the medical record.
Help keep patient problem lists and medication lists up to date.
Assist with preventive medicine tracking, including mammograms, diabetes testing, and well-baby and well-child exams.
Maintain logs and records for ordered tests so results can be received, reviewed by a physician, and communicated to patients.
Assist the physician and Office Coordinator in developing and maintaining patient testing recall procedures and logs.
Maintain confidentiality of information about patients, physicians, providers, families, and visitors.
Evaluate safety, effectiveness, efficiency, environmental concerns, and cost when choosing actions.
Receive and evaluate telephone calls according to the applicable Best Practice Model and customer service standards; involve physicians or providers as appropriate to follow patient triage protocols.
Maintain cooperative relationships, address conflict constructively, identify problems, offer solutions, and participate in resolving them.
Act in accordance with the Mission, Vision, and Values of SJMHS.
Perform job duties safely and report preventable hazards and unsafe practices to management.
Follow age-specific patient care guidelines and interact with patients and others in a nonjudgmental, nondiscriminatory manner sensitive to cultural, racial, and ethnic diversity.