Special Populations/Shelter Health Certified Medical Assistant

Cabarrus Rowan Community Health Centers•Concord, NC

49d

About The Position

Under the supervision of the Director of Clinical Services (DOCS) and the assigned provider, the Certified/Registered Medical Assistant (CMA/RMA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The CMA/RMA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. CMA/RMAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record. CMA/RMAs also assist providers with procedures and communicate with patients in various forms and multiple settings.

Requirements

Ability to communicate in English accurately and concisely both verbally and in writing.
Interacts in a professional and patient-centered manner with patients.
Able to work cooperatively with internal staff to deliver safe, effective, quality care to all patients.
Able to plan, prioritize and complete assigned tasks with a high level of accuracy.
Ability to work well under time constraints while maintaining accurate records
Experience: New Graduate or less than one-year experience.
Knowledge of medical office protocols/procedures.
Knowledge of medical terminology.
Familiarity with basic computer operations.
High school diploma or GED and graduation from an accredited Medical Assistant Program
Medical Assistant Certification within ninety days of hire, CPR and BLS required

Nice To Haves

Bilingual

Responsibilities

Fulfill patient care responsibilities to all patient populations, including pediatrics as assigned.
With adequate supervision maintain accurate documentation in the patient’s electronic health record based on established documentation procedures.
Assist in telephone follow-up with patients as directed by the provider or DOCS.
Under the direction of the provider and/or DOCS, assists with patient health education and follow-up on established patient plan(s) of care
Complete in a timely manner, with adequate supervision, the assigned clinic maintenance tasks including but not limited to the following: setting up instruments and equipment, running tests and controls on equipment, cleaning exam/procedure rooms and documenting completed tasks based on clinic protocol.
Fulfill clerical responsibilities as assigned with adequate supervision including but not limited to the following: obtaining lab/X-ray reports, hospital notes and referral information. Complete forms/requisitions as needed; verify insurance coverage and patient demographics.
With supervision, assist provider with various procedures and accurately document results of completed procedures.
With adequate supervision, keep supplies ready by inventorying stock, placing orders, and verifying receipt of supplies.
With adequate supervision, keep equipment operating by following operating instructions: troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
Maintain safe, secure, and healthy work environment by following and enforcing established policies and procedures while providing compassionate care to patients.
Maintain patient confidentiality and protects operations by keeping protected health information confidential and secure.
Participate in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate educational trainings offered on regular basis for professional development.
Maintain strict adherence to infection control guidelines established by the organization.
Translation services will be expected upon request from management.
Perform other duties as assigned.