Certified Medical Assistant, Geriatrics - Reliant Medical Group

UnitedHealth Group•Auburn, MA

9d•$18 - $32

About The Position

As a Medical Assistant II at Reliant Medical Group, part of the Optum family of businesses, you will perform expanded and advanced medical assistant duties. You will provide direct clinical support to one or more clinicians and may support multiple departments. The role includes identifying and resolving concerns involving patient satisfaction, patient flow, and compliance with procedures and guidelines. You will manage patient access and clinician schedules, help coordinate practice operations, handle patient communications and documentation, and serve as a resource and role model for other medical assistants. The position may involve rotating among departments and participating in improvement initiatives, staff onboarding, and electronic medical record upgrade groups. Reliant Medical Group is a community-based, multi-specialty, physician-led organization focused on improving the quality, cost, and experience of health care. The organization emphasizes patient care over volume and supports value-based care through innovation and care management.

Requirements

High school diploma or GED.
At least 1 year of experience as a Medical Assistant; a bachelor’s or associate degree may substitute for 1 year of experience.

Nice To Haves

Associate degree in medical assisting or graduation from a medical assistant certification program.
American Heart Association Basic Life Support (BLS) certification.
Advanced Cardiac Life Support (ACLS), which may be required depending on specialty.
Ability to use word processing and spreadsheet programs; electronic medical record experience or aptitude to master an EMR based on other technology experience.
Knowledge of reagent stability and storage.
Understanding of testing procedures and factors that influence test results.

Responsibilities

Serve as a technical resource and role model for Medical Assistant I staff, using problem-solving skills to support other medical assistants.
Manage patient flow, access, and scheduling for clinicians to optimize appointment availability.
Manage clinicians’ daily schedules, prioritize walk-ins, add-on patients, and consults, and help expedite care.
Coordinate practice operations when clinicians are unavailable, ensuring calls are handled appropriately and clinicians receive necessary information.
Sort, manage, and review clinician mail, including electronic mail; screen MyHealth messages and address incoming questions when appropriate.
Monitor practice issues and resolve concerns involving patient satisfaction, patient flow, and compliance with procedures and guidelines; advocate for patients as appropriate.
Identify and help resolve patient concerns and operational difficulties, and inform the supervisor of unresolved issues.
Handle patient and third-party requests for medical documentation, including workers’ compensation, government, and social services requests.
Complete forms needed for visits and submit them to the physician for review; review patient records for missing information as needed and verify prior authorizations.
Rotate among departments as a float when needed, learning the operations and practices of multiple primary care or specialty areas.
Participate in care improvement activities such as Rapid Improvement Events, Value Stream Analyses, and Managing of Daily Improvements.
Train and orient new staff as needed and potentially participate in interviewing and onboarding.
Represent the department on groups and teams related to electronic medical record upgrades.