Certified Medical Assistant

TGH Urgent Care powered by Fast Track•Babcock Ranch, FL

49d•Onsite

About The Position

The Certified Medical Assistant provides professional clinical care for patients following established standards and practices. Assist patients before, during and after the visit with compassion and empathy. Provides quality patient care under the direct supervision of the Providers while directly reporting to the Business Manager.

Requirements

Strong patient focus with an ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, collaboration and partnerships, as well as ensuring positive patient, team member and provider experiences
Effectively manages own time, conflicting priorities, self, composure, and professional development; self-motivated and self-starter with ability to work independently with limited supervision
Ability to work effectively in a fast-paced environment with demonstrated ability to juggle competing priorities and demands from a variety of individuals
Ability to work effectively with sensitive and confidential material and in sometimes emotionally challenging situations
Ability to cross train between front office and mid office responsibilities as needed to ensure a high functioning clinic
Effectively act as a liaison between patients and Providers
Ability to follow established office routines and organizational policies
High School Diploma or equivalent
Active CPR/BLS certification
Active Medical Assistant certification

Nice To Haves

Experience with EPIC

Responsibilities

Maintain safe, secure, and healthy work environment by following and enforcing standards and procedures, complying with legal regulations
Greet patients and visitors in a timely, friendly and professional manner; provide exceptional customer service
Verify patient demographics and applicable insurance benefits; maintain accurate electronic patient records
Assist patients with check-in process
Coordinate with clinical team to ensure efficient patient flow within the clinic
Communicate updates to patients timely
Prepare, restock and sterilize examination rooms, procedure rooms, lab area and all other patient care areas per established policies and procedures
Accompany patients to examination or treatment room, measure and record vital signs, review patient’s medical history, update information and changes in medical history as needed, and prepare them for examination or treatment
Assist Providers during treatment/procedures, examinations, and testing of patients
Where applicable, clean wounds, draw labs, complete electrocardiograms, and apply dressings and splints perform phlebotomy, injections and other specimen collection per established policies and procedures as directed by the Provider
Administer vaccines, immunizations and medications prescribed by the Provider; lab work may consist of throat cultures, hematocrits, and urinalysis, among others
Educate patients by providing information and instructions as directed by the provider; ensure patient’s understanding of care instructions and wellness plan
Represent the clinic in a friendly, professional manner; treat all customers, internal and external, in a courteous and cooperative manner
Participate in team activities, team meetings and professional development activities
Demonstrate and embody TGH Urgent Care powered by Fast Track’s mission and core values
Comply with all HIPAA rules, regulations, and guidelines regarding patient confidentiality as well as follow all principles of medical ethics
Complete required training
Perform other duties as assigned