Certified Medical Assistant (CMA) Virtual Clinic

Duke Careers • Durham, NC

2d • Hybrid

About The Position

Duke University Health System - Telehealth Support seeks to hire a Certified Medical Assistant who will embrace our mission of Advancing Health Together. Duke Health offers secure virtual visits with primary care doctors, urgent care providers, and specialists—conveniently from your mobile device or computer. Choose video visits for real-time care or E-visits for quick consultations without a camera.

Requirements

• Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
• BLS required.
• Good customer service skills.
• Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures that are applicable to work performed.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.
• Age specific competencies.
• Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information
• Ability to establish and maintain effective working relationships with patients and clinic staff
• Typing skills
• Medical terminology

Nice To Haves

• Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
• Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. (Level II)
• Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. (Level III)
• 1 year of experience will be provided for an Associate degree in Medical Assisting.
• Ability to independently seek out resources and work collaboratively (Levels II and III)

Responsibilities

• Answer telephones
• Greet patients
• Update and file patient medical records
• Fill out insurance forms
• Handle correspondence
• Schedule appointments
• Arrange for hospital admissions
• Arrange for laboratory services
• Handle billing and bookkeeping
• Assist medical and nursing staff in a variety of tasks including:
• Taking medical histories and recording vital signs
• Explaining treatment procedures to patients
• Preparing patients for examinations and procedures
• Assisting the physician during the examination and procedures
• Collect and prepare laboratory specimens
• Perform basic laboratory tests on the premises
• Dispose of contaminated supplies
• Sterilize medical instruments.
• Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record
• Prepare and administer medications as directed by a physician
• Authorize drug refills as directed
• Telephone prescriptions to a pharmacy
• Draw blood
• Prepare patients for x-rays, tests and procedures
• Take electrocardiograms
• Remove sutures/ staples
• Change sterile and non-sterile dressings

Benefits

• Relocation Assistance (based on eligibility)
• Quality of Life: Living in the Triangle!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED