Assist provider and other clinical staff with obtaining basic vital information, preparing patients for examination, treatment, and minor surgical procedures. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests, and procedures to regularly monitor patients' disease status. Schedule referrals for patients with specialists or outpatient services as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. Answer questions and provide teaching to patients and family members. Thoroughly understand testing (lab and procedures) values and their relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails, and regularly checking information on the organization’s intranet site. Maintain compliance with CLIA, OSHA, Safety, and Risk Management guidelines. Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA, and personnel workplace rules. Behave in a manner consistent with all Compliance and HIPAA policies and procedures. Maintain regular and consistent attendance at work. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. Balance team and individual responsibilities; be open and objective to others' views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Perform other duties as requested by Patient Care Manager or Clinic Supervisor to facilitate the smooth and effective operations of the office. Demonstrates the Carle Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. Demonstrates ability to meet business needs of department with regular, reliable attendance. Employee maintains current licenses and/or certifications required for the position. Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA, and other federal/state regulatory agencies guiding healthcare. Completes all annual education and competency requirements within the calendar year. Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g., Medicare and Medicaid) regarding fraud, waste, and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance. Assist with Provider Chart prep for clinic appointments. Room patients, assist with clinical team in-basket, assist with prescription refills, lab results, image orders, and pre-authorizations. Assist with surgery and procedural scheduling tasks.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED