Certified Medical Assistant-Kings Hwy

Ochsner Health•Shreveport, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients from varied backgrounds and age groups, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs accurately and promptly and uses company data systems to document pertinent medical information. The role requires compliance with applicable policies, standards, laws, accreditation requirements, and regulatory agency requirements. It involves working directly with patients in a health care setting and may include occupational exposure to blood, body fluids, tissue, communicable diseases, hazardous medications, or hazardous waste. The job description outlines general duties and may be amended or supplemented.

Requirements

High school diploma or GED.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about current laws, accreditation standards, and regulatory requirements applicable to the assigned area and ensure compliance.
Report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or other compliance matters.