Certified Medical Assistant (Float)

One Medical • Westport, CT

1d • Hybrid

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming the healthcare industry. We offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. As a Float Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist), you will provide an exceptional experience for patients by offering venipuncture and other clinical support services. You will act as a patient ambassador, demonstrating mastery of human connection and a strong drive for service, removing barriers to care and ensuring a positive in-office experience. You will also be responsible for maintaining the office's on-brand appearance and serving as the first point of contact for patients, providing support as directed by the Practice Coordinator, Operations Manager, or providers. This role requires strong teamwork, innovative problem-solving skills, excellent specimen collection techniques, tactful interpersonal skills, and strong verbal and written communication. You should be able to identify opportunities, deliver customer-centric solutions with empathy, focus, and compassion, and possess self-awareness to leverage strengths and develop areas for improvement. We foster a culture that values feedback, growth, and adaptability to meet the needs of patients and the team, with an unwavering drive to help and serve others.

Requirements

• An active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT.
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP or ABHES, or completed relevant Medical Assistant training by any branch of the armed forces.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

• Additional experience with remote teams is a plus.

Responsibilities

• Use C-I-CARE framework in all patient interactions, clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide venipuncture services for a diverse patient population (pediatrics to geriatrics).
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and meeting service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
• Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Benefits

• Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.
• The total compensation package for this position may also include benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED