Certified Medical Assistant

GoHealth Urgent Care - UCSF Health•San Bruno, CA

3d•Onsite

About The Position

UCSF Health and GoHealth Urgent Care are operating urgent care centers across the San Francisco Bay Area. At UCSF Health - GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities. The Medical Assistant assists in the examination and treatment of patients under the direction of an urgent care provider. They manage the check-in and registration process, interview patients, measure vital signs, and record information on patients' charts. May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients.

Requirements

High School Diploma required
Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
One of the following certifications is required (or must obtain within 15 months of hire): CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association), CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant), RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists), NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing), NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals).
In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN, EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians), CNA - Certified Nursing Assistant.
In the state of California MA's must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc.
Ability to type quickly, basic computer knowledge
Proficient in Microsoft Word and Excel
Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
Exceptional written and verbal communication skills
Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference

Nice To Haves

Graduate of a Medical Assisting Program preferred
Medical Assistant experience preferred
Front Desk experience preferred

Responsibilities

Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit.
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
Responsible for maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
Ensure reception is well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
All other duties as assigned.