Certified Medical Assistant - Medical Assistant - Rittiman

HEB•San Antonio, TX

2d•Onsite

About The Position

As a Medical Assistant, you’ll serve a key role in delivering a unique patient experience. You’ll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You’ll serve as a coordinator / liaison between patients, physicians, and other health care team members.

Requirements

1+ years of experience in office, clerical, or medical work
Experience in customer service
Knowledge of medical terminology
Proficiency in MS Office, related software / applications
Advanced interpersonal, customer service, and issue-resolution skills
Advanced written / verbal communication skills
Strong organization and follow-through skills; attention to detail
Ability to quickly learn new procedures / processes
Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks
Ability to project process ownership, accountability, and initiative
Ability to work as part of a team; ability to work with minimal supervision
Ability to apply good judgment and logic in performing duties, and responding to customer needs
High school diploma, or equivalent
Medical Assistant certification (CMA)
Basic Life Support (BLS) certification

Nice To Haves

medical assistant, admissions rep, or clinic support experience
1+ years of experience in phlebotomy / blood drawing
Experience working with electronic health records
Bilingual skills (English – Spanish) a plus
Graduate of an accredited medical assistant or surgical technician program

Responsibilities

Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
Assists with check-in process; processes transactions required to begin / complete patient visits
Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
Resolves patient complaints; assists patients in all Clinic-related inquiries
Promotes H-E-B Wellness Primary Care services
Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
Serves as a resource to patients; facilitates coordination of patient care
Assists with patient referral process, and associated follow-ups
Obtains referring physician orders and outside facility images / reports as necessary
Performs patient intake interviews; takes medical histories; checks / records vital signs
Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support
Replenishes medical supplies / materials
Maintains collaborative, professional relationships with clinic staff
Ensures adherence to HIPAA regulations