Certified Medical Assistant (CMA) - Cognitive Care (Days)

Tanner Health • Villa Rica, GA

8d • Onsite

About The Position

Responsible for rendering clinical care within the medical practice in support of and as directed by the physician. Will also have general clinical and clerical responsibilities to assist in the day to day operation of this office to ensure quality patient care. Clinical care will include patient assessment, planning, intervention and evaluation, scheduling, and check-in or check out as needed.

Requirements

• High School Diploma or GED
• Three months of related experience
• Certified Medical Assistant
• Healthcare Provider (CPR)
• Must be capable of dealing tactfully and effectively with patients, family members, other employees, and physicians.
• Must be certified as a Medical Assistant by the AAMA or a Registered Medical Assistant by the AMT. We will accept certification from NCCT and NHA. MA or nursing school may be used as part of the experience required.
• Must possess the cognitive ability to understand patient's medical records, physician's orders, and medical orders to be communicated to patient, hospital, and/or other physician.
• Must possess the sense of discipline to work in accordance with accepted clinical standards.
• NOTE: BLS within 90 days

Nice To Haves

• one year experience preferred.
• prior behavioral health experience preferred

Responsibilities

• Customer Service -Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills. Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals.
• Development -Maintain and update level of skill for pertinent medical assistant duties. Participate in continuing education. Participate in the development of new programs (ex: Process Improvement, Quality Initiatives).
• Patient Care - Demonstrate competency in patient care. Maintain patient's safe passage and complete processes for check in and out of the clinic, and ancillary services. Greet, assess, and interview patients. Review present medications, allergy history, chief complaint, and brief interrogation of complaint. Update medication list and current problem list. Obtain past medical and surgical history, family history, social history, and vital signs. Anticipate needs of patients, and the doctor under whom I work. Prepare and assist patients for examination, treatment, or procedure by medical staff. Monitoring of patient during examination or procedure. Administer injections, perform phlebotomy and/or lab testing, wound care, suture removal, etc., as directed by provider. Supply patients with medication samples as instructed by provider. Obtain referrals and pre-certifications as necessary. Act as a liaison between provider and patient. Explain medications, side effects, treatments, diets, diseases, and disease processes. Communicate with patients over the telephone, provide test results, answers questions, and respond to messages in a timely manner, and provide clear documentation of this communication in the patient's record. Maintain patient confidentiality.
• Safety -Maintains working knowledge of medical equipment and removes faulty equipment from use as necessary. Participates in safety programs.
• Teamwork -Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocks and orders supplies as needed. Maintains patient care areas. Participates in the training and skills development of new medical assistants. Assists in other areas of the office as necessary.
• Other duties as assigned.
• Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED