Certified Medical Assistant

Vanderbilt University Medical Center•Hendersonville, TN

25d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Certified Medical Assistant to join their team. This role involves assisting providers with examinations and procedures, managing patient flow, gathering patient data, performing diagnostic tests, educating patients and families, maintaining rooms and instruments, ordering supplies, scheduling appointments, triaging calls, handling correspondence, and managing referrals. The Medical Assistant must be highly organized, capable of multitasking, efficient, and a strong team player, working under the direct supervision of a Provider/Office Manager.

Requirements

High School Diploma or GED
1 year relevant work experience
Certifications (specific certifications not listed, but implied for a Medical Assistant role)
Ability to safely manage more than one task at a time.
Ability to move swiftly throughout the varied responsibilities.
Ability to work and interact as part of a team.
Uses current technology.
Demonstrates professional behavior.
Gathers screening and other data.
Prepares patient for examination.
Performs diagnostic testing (e.g., spirometry).
Checks schedules and organizes patient flow.
Assists in patient call-backs and call-in prescriptions.
Assesses reason for visit along with documenting height, weight, temperature, and vital signs.
Maintains patient charts and other care documents.
Prepares diagnostic testing requisitions.
Sends/receives and accurately routes referral and precertification information.
Schedules appointments.
Distributes patient family education material.
Facilitates identification of resources to meet patient healthcare needs.
Participates in staff meetings.
Develops and achieves personal and professional goals.
Contributes to the achievement of VIP goals.
Participates in quality improvement through data collection and documentation.
Communicates and collaborates effectively with all members of the health care team.
Coordinates patient care.
Uses EHR effectively.
Receives feedback in a respectful and positive manner.
Triages patient/family calls; responds to phone/email patient messages.
Responds to patient questions/concerns/problems.
Refers to immediate supervisor, clinic staff or provider.
Regular and reliable attendance required.
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes and procedure that apply to your own job.
Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Nice To Haves

Graduation from a medical assistant program

Responsibilities

Uses current technology to pull patients expeditiously from waiting rooms to exam areas.
Proactively communicates delays to patients. Regulates patient flow/check-in as per protocol. Assists and covers the front desk and phones as needed.
Demonstrates professional behavior in all setting visible to patients and visitors.
Proactively identifies patient/visitor needs and takes steps to assist.
Gathers screening and other data for the health care team.
Demonstrates individual and team accountability by meeting basic patient/family needs: Accompanies patients/families to exam rooms, Prepares patient for examination, Performs diagnostic testing (e.g., spirometry).
Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow. Assist in patient call-backs and call-in prescriptions under direction of the physicians.
Assists MD/provider with routine office procedure: Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information, Assesses reason for visit along with documenting height, weight, temperature, and vital signs.
Fulfills clerical responsibilities: Maintains patient charts and other care documents, Prepares diagnostic testing requisitions, Sends/receives and accurately routes referral and precertification information, Schedules appointments.
Distributes patient family education material as directed by clinical staff.
Facilitates identification of resources to meet patient healthcare needs.
Participates in staff meetings.
Develops and achieves personal and professional goals.
Contributes to the achievement of VIP goals.
Participates in the quality improvement through data collection and documentation.
Communicates and collaborates effectively with all members of the health care team.
Coordinates patient care as directed by the MD/provider.
Uses EHR effectively.
Personal behavior positively influences environment.
Receives feedback in a respectful and positive manner.
Triages patient/family calls; responds to phone/email patient messages. Responds to patient questions/concerns/problems. Refers to immediate supervisor, clinic staff or provider.
Regular and reliable attendance required.
All other duties as assigned.