Certified Medical Assistant (CMA) - Duke Primary Care Croasdaile

Duke Careers•Durham, NC

10d•Onsite

About The Position

Duke Primary Care Croasdaile in Durham is a premier destination for accessible, top-quality medical care for patients of all ages. Boasting 24 state-of-the-art exam rooms and an on-site phlebotomy lab, the clinic is designed for convenience and efficiency. With a dedicated team of 14 providers, 2 licensed social workers, 2 registered dietitians, and exceptional clinical staff, the clinic offers a full spectrum of services, including preventive care, chronic disease management, women’s health, pediatrics, immunizations, and diagnostics. Duke Primary Care Croasdaile is committed to delivering comprehensive, compassionate care to meet the diverse needs of families in the community.

Requirements

High school or GED graduation is required.
Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
BLS required.
Strong customer service skills with the ability to follow both oral and written instructions.
Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
Knowledge of sterile techniques and procedures relevant to the work performed.
Familiar with the procedures for administering both routine and special patient treatments.
Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
Knowledge of infection control procedures and safety measures, with age-specific competency.
Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
Able to document and communicate information clearly while building effective relationships with patients and staff.
Typing skills and knowledge of medical terminology (Levels II and III).
Ability to independently seek resources and work collaboratively with others.

Nice To Haves

Graduation from an accredited Medical Assistant program is strongly preferred (Level I).
Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred (Levels II and III).
At least 1 year of clinical experience as a Medical Assistant in a clinical setting (Level II).
At least 3 years of clinical experience as a Medical Assistant in a clinical setting (Level III). Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
Applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Responsibilities

Collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
Assists medical staff, gathers and prepares lab samples, conducts basic lab tests, performs EKGs, removes sutures/staples, changes dressings, educates patients and families about care, and documents in records.
Disposes of contaminated supplies, processes instruments, cleans medical equipment, calls in prescriptions, prepares and gives medications as instructed by the doctor, and handles prescription refills.
Performs other clinical tasks as assigned by the doctor.
Greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling.
Coordinates hospital admissions, lab services, and updates medical records.
Completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
May assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.