Certified Medical Assistant - Oakland

Panoramic Health•Oakland, CA

1d•Onsite

About The Position

The Certified Medical Assistant role involves both administrative and clinical duties within a medical setting. This position is responsible for patient check-in and check-out, managing phone calls, verifying insurance, scheduling appointments, collecting payments, preparing patients for examinations, interviewing patients, handling correspondence, processing medical records requests, taking vital signs, assisting providers with exams and procedures, and performing diagnostic tests. The role requires accuracy, adherence to standards, and maintaining patient confidentiality.

Requirements

Completion of an accredited Medical Assistant program.
Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) Certified or other equivalent certification organization.
At least 1-year of relevant medical assistant experience in a physician office.
Broad understanding of clinical operations and physician office practice.
athenaClinicals electronic health record experience.
Demonstrates knowledge and understanding of HIPAA and other patient privacy laws.
Maintains rigorous confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form, which may jeopardize the privacy of patients and/or employees.
Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite.
Basic knowledge of medical examination, diagnostic and treatment room procedures.
Knowledge of medical terminology.
Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current CPR certification preferred.
Nephrology medical office or dialysis experience highly preferred.
Experience with other secure clinical communication and billing applications such as PMD soft.

Responsibilities

Greets patients and performs Check-in/Check-out procedures accurately and timely.
Collects co-pays and outstanding patient balances, prints orders and educational materials for patients, schedules procedures, obtains insurance card and payment guarantor information, and checks insurance eligibility.
Answers phone calls in a timely manner, schedules appointments, and maintains assigned clinical inboxes in athenaClinicals electronic medical record system.
Demonstrates phone etiquette in accordance with Panoramic Health standards of behavior.
Rooms patients and completes full patient intake, including vitals, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations.
Assesses patient symptoms, reactions, and physical condition.
Records all data in athenaClinicals.
Effectively determines response priority and level for patient telephone calls and patient portal messages, consults with physician or physician assistant or nurse practitioner and documents appropriately.
Responsible for collecting specimens and following CLIA regulations.
May assist with facilitating referrals to specialty care, imaging or laboratory studies as ordered by the physician or physician assistant or nurse practitioner.
Coordinates with others to make sure patient is appropriately set up for any required lab studies or imaging.
Calls patients with test results or instructions as provided by the physician or physician assistant or nurse practitioner.
Prepares for patient office visits and prepares lab work in patient charts.
Makes patient reminder calls for lab work (2) two weeks prior to patient appointments.
Scans and attaches patient medical records and administrative documents in athenaClinicals.
Reviews and processes incoming faxes and flow labs that are not electronically sent.
May participate in preparing payment batches and maintaining accurate office cash transactions.
Processes medication authorizations and refills.
Organizes drug sample closet and discards expired medications appropriately.
Reschedules patients as appropriate by maintaining athenaclinicals automated appointment scheduling reminder system.
Maintains appointment waitlist and schedules appointments from waitlist when feasible.
Exercises sound judgment when dealing with challenging and stressful situations.
May occasionally act as a trainer for other medical support staff or students.
Perform other duties and responsibilities as required, assigned, or requested.