Certified Medical Assistant Primary Care Full-time Days

Northwestern Memorial Healthcare • Orland Park, IL

6d • $20 - $26

About The Position

The Certified Medical Assistant (CMA) is a multi-skilled worker in a physician office setting who provides direct and indirect patient care and may perform laboratory testing and clerical functions. Under the supervision of a physician and/or direction of a licensed nurse, the CMA supports patients and clinical staff in the ambulatory care environment. The role reflects Northwestern Medicine’s mission, vision, and values and follows its ethics, compliance, policies, procedures, and applicable regulatory and accreditation standards.

The position is full-time, 40 hours per week, on a day shift. Hours generally begin around 8:00 a.m. and end around 6:30 p.m.; shift lengths may vary according to clinic needs. Weekends are not required. The listed hourly compensation range is $19.75 to $25.68.

Requirements

• At least two years of recent experience as a Medical Assistant in a physician office setting, or completion of an accredited Medical Assisting Program.
• High school diploma or equivalent, with at least two years of Medical Assistant experience, or completion of an accredited Medical Assisting Program.
• American Heart Association-accredited Basic Life Support (BLS/CPR) certification.
• Completion of a phlebotomy class or equivalent experience.
• Basic computer knowledge and ability to type proficiently and accurately.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to assess when an interpreter is needed and use interpreter services effectively.
• New graduates or hires must obtain certification or registration within one year of hire. Accepted credentials include CMA through AAMA; RMA through AMT; NCMA through NCCT; CCMA through NHA; NRCMA through NAHP; or an active Illinois RN or LPN license in lieu of CMA certification.

Nice To Haves

• Associate degree in Medical Assisting.
• Proficiency in a second language.

Responsibilities

• Maintain a friendly, professional, approachable demeanor and provide accurate, timely information and assistance to patients and customers.
• Address questions and concerns promptly, direct people to appropriate resources, and use service recovery skills to resolve problems.
• Work collaboratively across teams, communicate respectfully, support coworkers, and help mentor and train new staff.
• Use organizational resources efficiently, manage schedules and assignments on time, prioritize workflow, and maintain an organized workspace.
• Contribute to continuous improvement, cost reduction, streamlined processes, and service development.
• Room patients; record medical, surgical, and family histories, medications, and vital signs; prepare patients for procedures; and assist with examinations and treatments under appropriate supervision.
• Explain treatment procedures and reinforce patient education provided by an RN/LPN or physician, including information about medications, diets, testing, and After Visit Summaries.
• Administer injections and medications as directed by a physician.
• Perform point-of-care testing, including venipuncture, urine dips, finger sticks, strep and flu screens, pregnancy tests, and cultures; independently perform other tests or procedures such as EKGs, pulmonary testing, and chronic disease management testing.
• Understand the purpose, process, and results of commonly performed office tests and specimens; relay normal results or read results verbatim from physician documentation, and refer patient questions to an RN, LPN, or physician.
• Maintain infection control and Environment of Care standards; clean and disinfect rooms and equipment, change linens, perform quality checks, troubleshoot instruments, and apply sterilization knowledge.
• Participate in shared governance, committee work, and practice or department projects; identify and report medical or health care errors appropriately.
• Document care and services in a timely, accurate, complete, current, and legible manner, and charge for ancillary services performed.
• Participate in ongoing education and professional development, maintain clinical skills and knowledge, and share learning with coworkers.
• Adapt flexibly to change and maintain a positive, professional working relationship with office staff and ancillary departments.
• Use medical record and practice management systems for documentation, order entry, results, referrals, and other job duties; stay informed about system updates.
• Use online resources efficiently, including Outlook, Corridors, and Team Sites.
• Complete other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• The company describes a range of benefits supporting physical, emotional, and financial well-being and protection against unexpected life events; specific benefits depend on employment classification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED