Certified Medical Assistant- Cardiology Clinic

Ochsner Health•Meridian, MS

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of varying backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Uses company data systems to document pertinent medical information and communicates by phone to address patient needs promptly and accurately. The role supports patients and providers throughout visits, helps ensure both are prepared, answers patient questions before departure, and prepares rooms for subsequent appointments. The position requires adapting communication and care to individual patient populations, protecting privacy, and maintaining required clinical knowledge, technical skills, training, and credentials. The employee must remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and comply with the employer’s Compliance & Privacy Program and Standards of Conduct. Work is performed in a patient-care area involving direct patient contact and possible exposure to blood, body fluids, tissue, communicable diseases, hazardous medications, or hazardous waste. The physical demands are classified as Medium Work, including exerting 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before leaving and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.