Certified Medical Assistant (CMA) - Breast Clinic - Stephenson Cancer Center

OU Health•Oklahoma City, OK

About The Position

The Certified Medical Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. In the ambulatory setting, the role performs clinical and administrative duties and helps patients feel at ease and understand provider instructions. The position may be filled at Level 1 or Level 2, depending on the individual’s experience, expertise, and qualifications. The role includes patient-care activities such as taking vital signs and histories, venipuncture, supporting lab and x-ray services, referrals, and handling patient phone messages. It also involves assisting with procedures, patient education, medication administration as directed, prescription refill transmissions, scheduling and coordinating care, supply management, and documentation. The position may include precepting new medical assistants and participating in compliance audits and safety reporting. The work involves moderate exposure to hazardous risks, including possible exposure to infections and communicable diseases, blood and body fluids, electrical equipment, and chemicals. Standard precautions must be followed.

Requirements

High school diploma or GED.
For Certified Medical Assistant Level 1: 0–3 years of patient-care experience as a Medical Assistant or in a similar patient-care role is preferred.
For Certified Medical Assistant Level 2: 3–5 years of patient-care experience as a Medical Assistant or in a similar patient-care role is required.
Basic Life Support certification from the American Heart Association, required upon hire.
Upon hire, one of the following certifications is required: Medical Assistant (AMT); Registered Medical Assistant (American Association of Medical Personnel); Registered Medical Assistant (American Allied Health); Certified Medical Assistant (AAMA); Certified Clinical Medical Assistant (National HealthCareer Association); National Certified Medical Assistant (NCCT); or Nationally Registered Certified Medical Assistant (National Association for Health Professionals).
Knowledge of medical terminology.
Ability to interact professionally with healthcare practitioners and patients.
Ability to communicate information effectively.
Ability to observe and obtain information from relevant sources.
Ability to work as a member of a team.
Detail orientation and ability to complete work tasks.
Ability to maintain composure in difficult situations.
Ability to be understanding and sensitive to others’ needs.

Nice To Haves

Completion of an accredited Medical Assistant Program is preferred.

Responsibilities

Provide direct patient care by taking vital signs and patient histories, performing venipuncture, and handling lab, x-ray, referral, and patient phone-message tasks as directed by the provider and/or clinical supervisor.
Adhere to applicable National Patient Safety Goals.
Contribute to patient assessment and reassessment.
Monitor and document patient status.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Retrieve and transport medications, instruments, and supplies as needed.
Follow standard precautions when working with hazardous risks and potential exposure.
Stock exam rooms, take inventory, and order supplies.
Arrange scheduling with other healthcare professionals and facilities.
Assist with procedures, maintaining the sterile field and labeling specimens when necessary.
Gather and document information about patient condition, including lab values, pain levels, patient education needs, nutritional status, and potential complications.
Clean, sterilize, and/or perform high-level disinfection of scopes, probes, instruments, and equipment according to manufacturer instructions.
Participate in developing the plan of care and implement and evaluate appropriate patient-care interventions, including directed administration of oral, intramuscular, intradermal, and subcutaneous medications, excluding narcotics.
Reinforce patient education about medications, post-surgical care, special diets, and changes in treatment plans.
Transmit prescription refills as directed.
Arrange hospital admissions and patient care services.
Precept new medical assistants as needed.
Participate in daily compliance audits, chart checks, and safety-event reporting.
De-escalate patient concerns.