Certified Medical Assistant Practice Based

AdventHealth•Tavares, FL

1d•Onsite

About The Position

The Certified Medical Assistant provides patient care and support in a practice-based clinical setting. The role assesses patients’ physical, psychosocial, cultural, and spiritual needs through observation, interviews, medical records, and clinical data; evaluates and reports patient responses to the responsible provider; and collaborates with the interdisciplinary team on patient care plans. The position performs therapeutic and diagnostic interventions, including vital signs, minor treatments and procedures, prevention services, pre-visit planning, post-visit follow-up, and medication refills according to protocol. The position promotes patient health, safety, and rights; provides education tailored to patients’ health literacy and learning needs; encourages engagement through motivational interviewing, evidence-based self-management support, and teach-back; and helps coordinate care. It provides respectful, relationship-based care that recognizes patients as partners and supports ongoing improvement of patient experience and satisfaction. As assigned, the position oversees clinic staff, supports policy and procedure compliance, prepares schedules, ensures adequate staffing, resolves clinical operational issues, manages clinical supplies and expenses, and conducts performance reviews. Other duties may be assigned.

Requirements

High school graduation or equivalent.
At least 3 years of related work experience.
Basic Life Support (BLS) CPR certification.
One of the following certifications: Certified Medical Assistant (CMA) from the American Association of Medical Assistants; Clinical Medical Assistant Certification (CMAC); ARMA Registered Medical Assistant (RMA); AMT Registered Medical Assistant (RMA); National Certified Medical Assistant (NCMA); Certified Clinical Medical Assistant (CCMA); or Nationally Registered Certified Medical Assistant (NRCMA).
Organizational skills; verbal interpersonal communication; customer relations proficiency; proficiency in grammar and spelling; ability to read and comprehend written instructions and follow verbal instructions.
Keyboarding and manual dexterity, computer proficiency including MS Outlook, Excel, Word, PowerPoint, and Internet, and proficiency with technology software including EHR.
Clinical skills and knowledge specific to the specialty, including general medical assistant practices.
Ability to adapt to changes in the work environment, work independently and in a team, and multitask in a fast-paced, high-volume patient environment.
Strong written and verbal English communication skills, with the ability to communicate professionally and effectively with patients and coworkers.
Professional development through further education, maintaining certifications, and seeking leadership or preceptor opportunities.
Ability to perform data entry and prepare reports, with knowledge of medical terminology, clinical documentation, exam procedures, and protocols.
Customer service skills and knowledge of charge entry, payment collection, posting, and clinical or surgical billing requirements.
Ability to operate standard office equipment such as a computer, copier, fax, and scanner.
Ability to establish and maintain effective working relationships with patients, employees, and people of diverse backgrounds.
Initiative in creating solutions and sound judgment in emergency situations.

Responsibilities

Assess patients’ physical, psychosocial, cultural, and spiritual needs through observation, interview, review of medical records, and clinical data.
Evaluate patient responses and report findings to the responsible provider.
Contribute to developing and implementing patient care plans with the interdisciplinary team.
Perform therapeutic and diagnostic interventions, including vital signs, minor treatments and procedures, prevention services, pre-visit planning, post-visit follow-up, and protocol-based medication refills.
Promote and protect each patient’s health, safety, and rights.
Provide patient and family education based on health literacy, learning barriers, readiness, needs, and ability.
Encourage patient engagement using motivational interviewing, evidence-based self-management support protocols, tools, and teach-back.
Help coordinate patient care plans and provide compassionate, respectful, relationship-based care.
Contribute to continuous process improvement and patient experience and satisfaction.
Oversee clinic staff as assigned, including policy compliance, work schedules, staffing, operational problem resolution, supply ordering and expenses, and performance reviews.
Perform other duties as assigned.