Certified Medical Assistant Team Lead

GoHealth Urgent Care - UCSF Health•State College, PA

About The Position

In a collaborative manner, the Team Leader will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Team Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Requirements

High school diploma or equivalent required
Basic Life Support (BLS) required (American Heart Association or American Red Cross)
2+ years of Medical Assistant experience
5+ years of experience or (medical) military experience in lieu of required certifications listed below
Knowledge of medical terminology strongly preferred
One of the following certifications is required: ARMA – American Registry of Medical Assistants, CCMA – Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association), CMA – Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant), RMA – Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health), NCMA – National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing), NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
Or the following certifications are accepted at the time of hire: EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians), CNA – Certified Nursing Assistant
Knowledge of medical office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Social perceptiveness and service oriented
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficiency in MS Office and patient management software
Keyboard proficiency
Experience using Electronic Health Records

Nice To Haves

Graduate of a Medical Assistant Program preferred
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred

Responsibilities

Supervise and support team members and business operations.
Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
Conduct monthly inventory.
Responsible for order approval.
Assist ROM in resolving patient concerns at the center.
Provide weekly oversight of calibrator calls.
Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.).
Responsible for site walk-throughs.
Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
Conduct performance review, assist in the training and assessment of team members assigned to the center.
Participates in interviewing and provides feedback on new hire selection.
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit.
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
Responsible for maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
Ensure reception is well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Partner with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies.
Assist Market Specialist with call out management if needed.
All other duties as assigned.