Certified Medical Assistant (Remote Care Partner)

Medsien•Remote in US, IN

9d•Remote

About The Position

Medsien is a leading provider of Care Management and Pain Management services to medical practices across the United States. Medsien is a leading provider of scalable remote care management, enabling healthcare practices to enhance patient engagement, improve outcomes, and optimize operational efficiency. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most. We are committed to innovation, collaboration, and delivering exceptional service to our clients and their patients. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. Our company is committed to improving the lives of patients living with chronic health conditions. We prioritize compassion, integrity, and excellence in all our interactions and operations. Here at Medsien, our Care Partners are able to take their clinical experience, knowledge, insight, and empathy to improve patients' health care, experiences, and outcomes. Our services benefit patients with 24/7 access to physicians and clinical staff who can meet their urgent and ongoing needs. Medsien’s personalized approach to patient care is unparalleled in the industry. Our goal is for patients to feel as comfortable with us as they do when visiting their provider's office. We prioritize compassionate, quality care. As a Care Partner, you will create and track patients' care plans and accompany them in their healthcare journey. You’ll also receive competitive pay, paid training, fully remote work (US only), and better work-life balance. Our company is committed to improving the lives of patients living with chronic health conditions. We prioritize compassion, integrity, and excellence in every interaction and operation. We are expanding our Care Partner team and looking for adaptable Certified Medical Assistants to join our Float Pool. In this role, you will support patients across multiple medical practices rather than being assigned to a single practice. You’ll work with different teams, adapt to changing workflows, and help ensure continuity of care across our network.

Requirements

National Certification in Medical Assisting.
Residence in the US.
Strong written and verbal communication skills.
Empathy and the ability to connect with patients and their families.
Basic knowledge of chronic health conditions and their management.
Highly adaptable and comfortable working across different medical practices and teams.
Strong interpersonal and communication skills, with the ability to communicate clearly and naturally with colleagues.
Reliable, flexible, and comfortable working in a float pool environment.
Comfortable using technology for documentation and communication.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
National certification in Medical Assisting from AAMA, NHA, NCCT, NAHP, or similar is a hard job requirement, and any single-state certifications, diplomas, or completion certificates do not qualify.

Nice To Haves

Bilingual proficiency in English and an additional language.

Responsibilities

Regularly engage with patients and track their adherence to their care plans.
Closely monitor patients' device readings and dig into any out-of-bounds values.
Maintain meticulous records of patient interactions and program details.
Stay up to date on the latest regulations and compliance standards for CCM/RPM services.
Ensure all patient enrollments adhere to legal and ethical standards.
Monitor and track care performance, striving to meet or exceed goals.
Support patients across multiple medical practices, adapting to different workflows, teams, and patient populations.
Transition seamlessly between practices based on operational needs while maintaining consistent care quality.