Certified Medical Assistant Care Guide

OSF HealthCare • Peoria, IL

19h • Onsite

About The Position

The Certified Medical Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need.

Requirements

• High School Diploma or GED
• Completed a Medical Assistant training program OR Medical Assistant Training Program equivalency: at least 6 months experience in Certified Medical Assistant role OR proof of completion of on-the-job training/education program for certified medical assisting in another healthcare organization.
• Current certification by ONE of the following approved certifying agencies: American Association of Medical Assistants (AAMA), earning Certified Medical Assistant (CMA) credential American Medical Technologists (AMT) or American Allied Health (AAH), earning Registered Medical Assistant (RMA) credential National Center for Competency Testing (NCCT), earning a National Certified Medical Assistant (NCMA) credential National HealthCare Association (NHA), earning Certified Clinical Medical Assistant (CCMA) credential National Association for Health Professionals (NAHP), earning a Nationally Registered Certified Medical Assistant (NRCMA) credential

Nice To Haves

• Previous experience as a medical office assistant or CNA or equivalent
• Previous experience with electronic health records or phlebotomy.
• If working in the Rural Health Clinic setting, will be required to have BLS through the American Heart Association.

Responsibilities

• Registering patients
• Collecting payments
• Rooming patients
• Assisting the provider with care and treatment
• Discharging patients
• Following-up with patients
• Companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
• Assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
• Performing a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• Acting as the patient advocate.
• Continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
• Floating to various facilities required based on business need.

Benefits

• Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED