Certified Medical Assistant - Patient Support Specialist

ReviveRX and Ways2Well

20h•Remote

About The Position

The Patient Support Specialist will serve as the first point of contact for patients—assisting with scheduling, addressing questions, reviewing lab results, ordering labs, and facilitating communication between patients and providers. This role will balance both medical assisting experience and call center or patient communication experience. This dual role combines clinical knowledge with exceptional customer service skills to ensure that patients receive seamless, compassionate, and efficient support throughout their healthcare journey. It is a fast-paced, patient-centered environment.

Requirements

Certified Medical Assistant (CMA) certification
3 years of experience in a healthcare environment
Strong understanding of medical terminology, lab testing, and treatment workflows
Exceptional written and verbal communication skills—clear, professional, and compassionate
Proficient in EHR systems, telehealth platforms, and Microsoft Teams
Ability to collaborate within a fast-paced, team-driven environment that demands flexibility, and the ability to manage multiple responsibilities in a changing workflow
Highly flexible and team-oriented, with the ability to adapt to changing needs and priorities
Compassionate, patient-focused approach with a commitment to quality care
Ability to work independently and adapt to evolving technologies and processes

Nice To Haves

Previous experience working remotely

Responsibilities

Provide outstanding digital and phone-based support to patients with empathy, professionalism, and accuracy
Guide patients through their healthcare journey, ensuring clear understanding of treatment plans, lab work, and next steps
Review and interpret lab results under provider guidance and order lab work as directed
Communicate with patients to gather medical history, discuss lab results, and explain next steps or potential therapies
Schedule and coordinate telehealth appointments, follow-ups, and lab draws
Maintain accurate and thorough documentation within the Electronic Health Record (EHR) system
Serve as a liaison between patients and healthcare providers to ensure timely communication and care continuity
Identify, prioritize, and escalate urgent or complex patient concerns to appropriate clinical staff
Support patient education by providing information about available therapies and health optimization options
Uphold all confidentiality, compliance, and HIPAA standards
Meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Collaborate with teammates through digital tools such as Microsoft Teams to ensure efficient workflow and communication