Certified Medical Assistant Lead

Diabetes & Glandular Disease Clinic • San Antonio, TX

1d • Onsite

About The Position

Under general supervision in an outpatient clinical setting, provides initial patient triage, registration and administrative services, assists with direct patient care, and performs specialized medical procedures of a routine nature, as dictated by established clinical protocol.

Requirements

• Ability to collect standard vital signs
• Ability to communicate in a courteous manner, friendly tone and intelligible speech always
• Possess basic customer service skills and phone etiquette
• Possess basic typing/windows computers skills
• Basic understanding of medical terminology
• Ability to maintain quality, safety, and/or infection control standards
• High School Diploma or equivalent
• Medical Assistant Certification
• 1-2 years’ experience

Nice To Haves

• Experience in endocrinology, diabetes care, specialty medicine, primary care, internal medicine, or a high-volume physician practice is a plus

Responsibilities

• Collect health history and vital sign data and enter into electronic patient record accurately, thoroughly and in a timely manner.
• Maintain accurate documentation data in electronic patient record.
• Obtain pertinent labs, x-rays, other tests as needed by the provider to assist with patient care with promptness.
• Ensure patients’ charts completeness inclusion of previous office visit- dictation and labs, Dexa results with assistance from medical records.
• Assist with the “check in” process of I 131 patients by making sure the proper correspondence has been signed and noted in patient’s chart. Also ensures correspondence is noted in the “I-131 Log books” that includes the name of the patient and dose.
• Scans exam room with scintillation probe to ensure it’s free of radiation.
• Direct patient flow in accordance with provider schedules / pt appointments.
• Monitor the patients’ wait time and communicate this to supervisor in a timely manner.
• Maintain a well-organized work area.
• Maintain assigned examination rooms, to include apportioning supplies and surface cleaning.
• Assist with processing of laboratory reports, to include clarifying lab orders made by the provider and forwarding results to patients in a timely fashion.
• Assist the medical provider with fax communications to other providers /facilities
• At the direction of the provider, assist in the provision of sample medication or prescriptions and the documentation of such.
• Teach/Demonstrate proper use of selected glucometer devices to patients and their families at provider request.
• Monitors productivity.
• Pull daily reports/ counts on documents signed/ closed in Athena i.e. patient cases, rx refills, lab/imaging, clinical documents and need follow up buckets.
• Identify workflow inefficiencies and report to immediate supervisor for implementation of workflow resolution.
• Ensures productivity and workflow is maintained on clinic floor including pediatric clinic.
• Assist with monitoring of patient flow and identify if a Medical Assistant requires assistance to ensure patients are processed in a timely manner.
• Reports process improvement and workflow changes to team members in accordance to the DGD policy and/ or Supervisor instructions.
• Provide guidance and training to new hires and established team members in accordance to DGD policy and/or Supervisor instructions.
• Provide conflict resolution for minor operational/ patient issues and employee issues.
• Escalates major operational/ patient/ employee issues to immediate supervisor.
• Monitor supply inventory for adult and pediatric clinic.
• Communicates all Medical Assistant time and attendance adherences to the immediate supervisor.
• Assists with monitoring of time sheets to ensure over time is minimized and identify when overtime should be warranted based on clinic workload.
• Perform EKG testing in timely and accurate manner.
• Assist provider with Thyroid Biopsies, to include setting up of supplies, shipment of specimens and append the proper correspondence.
• Order supplies for Thyroid biopsies to include alcohol filled specimen containers, slides, plastic slide transport containers, Pathology requisition slips and biohazard bags.
• Assist provider with entering patient’s data into Thyroid sonogram machine.
• Complete job functions within time allotted (i.e. 8 hour shift).
• Scheduling daily Medical Assistance/ providers daily closing operation.
• Other duties as assigned.

Benefits

• Learn from experienced endocrinology professionals
• Develop valuable specialty-care experience
• Strengthen your clinical skills and knowledge
• Work with patients who benefit from ongoing relationships and continuity of care
• Join an established San Antonio healthcare organization
• Be part of a team focused on expertise, compassion, teamwork, and exceptional patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED