Certified Medical Assistant - Infusion Center

Trinity Health • Pontiac, MI

2d • Onsite

About The Position

In accordance with physicians' treatment plans and according to established procedures, assists with patient examinations by performing and documenting basic clinical services necessary to provide for care, comfort, and safety of patients. May perform a variety of clerical duties to support patient and billing records.

Requirements

• High School Diploma or GED.
• Graduate from an accredited NCCA Medical Assistant program or three years of applicable experience.
• Current certification with: American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National HealthCareer Association (NHA), National Center forCompetency Testing (NCCT).
• Current Health Care Provider certification
• Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.
• Demonstrate communication skills necessary to deal effectively and tactfully with a variety of patients and staff.
• Ability to stand/walk for up to 80% of work time.
• Ability to bend, stoop, twist, and/or pull in order to assist and/or support patients up to 100 pounds in turning, arising.
• Abililty to push wheelchair patients up to 300 pounds.
• Organizational skills in order to multi-task, work under time constraints and adapt to medical situations.
• Strong computer skills necessary, with prior experience working in various electronic health information based systems such as: HealthQuest, PowerChart, NextGen and FirstNet.
• Demonstrated experience in medical terminology.
• Basic knowledge of Current Procedure Terminology (CPT), ICD-9 coding, ICD-10 preferred.

Nice To Haves

• College preferred.
• AAMA certification preferred.
• Previous direct patient care experience preferred.
• Knowledge of medical insurance, and third party billing preferred.

Responsibilities

• Provides clinical support to assigned clinical team including chart assembly, room set-up, preparation of patient for physician examination, assistance during exam and follow through of physician orders and plan of care and tracking of ancillary tests.
• Performs assigned clinical procedures including phlebotomy and laboratory on-site testing, electrocardiograms, tympanograms and other procedures as demonstrated through annual competencies and certifications as applicable.
• Demonstrates ability to identify abnormal versus normal test results and according to policy and procedure records test results and communicates test results to the physician.
• Administers medication as directed by physician.
• Responsible for patient chart documentation in accordance to policies and procedures.
• Triage patients, follows established protocols.
• Assures appropriate advice is given to patients and families.
• Assures Managed Care Guidelines are adhered to in terms of patient access.
• As required, reinforces discharge instructions with patients under the supervision of the physician.
• Schedules diagnostic procedures, provides referrals to appropriate physicians and as necessary, notifies Admitting Department and appropriate hospital personnel of any inpatient admissions.
• Maintains adequate medical supplies in clinical areas, stocking all exam rooms daily.
• Assures adequate level of inventory at all times.
• Cleans and maintains equipment.
• Participates in staff meetings, educational in-service programs and completes required continuous training and education.
• Understands Managed Care gatekeeper concepts and other insurance based products to include benefits, waivers and provider status of eligibility.
• Obtains prior approvals and precertification as needed.
• Understands basic coding which includes ICD-9/ICD-10 and CPT (Current Procedural Terminology) codes.
• Can utilize the billing sheet appropriately.
• Demonstrates awareness of and sensitivity to patient rights policy.
• Demonstrates awareness of legal issues in all aspects of patient care and actively supports risk management.
• Demonstrates an understanding of appropriate emergency response and codes protocols and has the ability to adapt successfully to emergency medical situations, i.e., remaining calm, providing appropriate direction, etc.
• Implements quality control programs by reviewing and logging all quality controls and acting appropriately when results read out of range.
• May be required to participate in proficiency testing to ensure annual competency.
• Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts one's self in a manner consistent with customer service expectations.

Benefits

• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED