Certified Medical Assistant/Dermatology Technician

North Idaho Dermatology•Coeur d'Alene, ID

1d•Onsite

About The Position

North Idaho Dermatology is looking for an individual with a passion for the medical field and a love of skincare to join our nursing team in Coeur d'Alene! We are recruiting to fill one full-time Dermatology Technician/Certified Medical Assistant vacancy. Hours may vary depending on Provider schedules, but generally range between 7:30 a.m. – 4:30 p.m. or 8:00 a.m. – 5:00 p.m. Monday through Friday.

Requirements

High school diploma or equivalent
Experienced with Electronic Medical Records (EMR) keeping system preferably EMA.

Nice To Haves

Passion for the medical field
Love of skincare

Responsibilities

Provide exceptional customer service to existing patients during multiple phases of their medical treatment.
Perform administrative phone calls to patients regarding medications, laboratory and pathology results.
Schedule follow-up appointments and nurse visits.
Explain treatment procedures, medications, and providers’ instructions to patients and obtain consent when procedures are performed.
Provide patients with instructions and educational materials related to their unique skin type or condition.
Provide patients with after-care instructions regarding Blu-light, patch testing, laser treatment, Botox, biopsies, Mohs, Electrodesiccation and curettage, excisions, shave removal, wart treatment, LN2.
Seek advice and supervision of provider as required on treatment protocols and notify the provider of any patient noncompliance.
Scribe in EMR system during patient phone calls with attention to appropriate medical terminology, spelling, and thorough documentation.
Fax outgoing referrals, medication requests that are denied, and medical records requests.
Communicate appropriate retail products to patients.
Perform office or non-manual work directly related to management or general business operations of the employer or the employer's patients, involving independent judgment and discretion about matters of significance.
Notify patients of pathology and laboratory results as instructed by provider.
Complete biologic coordinator job duties as needed.
Resolve and/or escalate patient complaints in a calm and timely manner.
Perform general office duties such as answering telephones, dictation, and completing insurance forms including prior authorizations or prescription refills.
Cross-train in other departments as needed.
Perform all duties and services in full compliance with North Idaho Dermatology Core Values.
Perform other duties and tasks as assigned.
Willingness to travel to other North Idaho Dermatology offices as needed.