Certified Medical Assistant (CMA) Telehealth Support

Duke Careers • Durham, NC

6d • Hybrid

About The Position

Duke Health offers secure virtual visits with primary care doctors, urgent care providers, and specialists—conveniently from your mobile device or computer. Choose video visits for real-time care or E-visits for quick consultations without a camera. This role functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, assisting medical and/or nursing staff in the examination and treatment of patients and ensuring the clinic/office runs smoothly.

Requirements

• Graduation from accredited Medical Assistant program strongly preferred.
• High school or GED graduation required.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
• BLS required.
• Good customer service skills.
• Ability to understand and follow oral and written instructions.
• Working knowledge of sterile techniques and special procedures.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting.
• Working knowledge of infection control procedures and safety precautions.
• Age specific competencies.
• Daily clinic preparation process; registration, scheduling, charge posting, order entry.
• Able to document and communicate pertinent information
• Ability to establish and maintain effective working relationships with patients and clinic staff
• Typing skills
• Medical terminology

Nice To Haves

• Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
• Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. (Level II)
• Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. (Level III)
• 1 year of experience will be provided for an Associate degree in Medical Assisting.
• Ability to independently seek out resources and work collaboratively (Levels II and III)

Responsibilities

• Answer telephones
• Greet patients
• Update and file patient medical records
• Fill out insurance forms
• Handle correspondence
• Schedule appointments
• Arrange for hospital admissions
• Arrange for laboratory services
• Handle billing and bookkeeping
• Take medical histories and recording vital signs
• Explaining treatment procedures to patients
• Preparing patients for examinations and procedures
• Assisting the physician during the examination and procedures
• Collect and prepare laboratory specimens
• Perform basic laboratory tests on the premises
• Dispose of contaminated supplies
• Sterilize medical instruments
• Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record
• Prepare and administer medications as directed by a physician
• Authorize drug refills as directed
• Telephone prescriptions to a pharmacy
• Draw blood
• Prepare patients for x-rays, tests and procedures
• Take electrocardiograms
• Remove sutures/ staples
• Change sterile and non-sterile dressings

Benefits

• Relocation Assistance (based on eligibility)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED