Certified Medical Assistant (CMA/RMA) - Express Care Morton
About The Position
The Certified Medical Assistant/Clinical Care Attendant is a vital member of the clinic team, providing comprehensive front and back-office support under the direction of Physicians, Nurse Practitioners, and Physician Assistants or Providers. This role ensures high-quality, patient-centered care in an outpatient setting. Key Responsibilities: Clinical & Clerical Support: Assist Providers with outpatient patient management on a rotating basis, handling both front and back-office functions. Patient Advocacy & Care: Act as a patient advocate, ensuring smooth communication and care delivery in collaboration with Providers, staff, and families. Operational Excellence: Utilize clinical knowledge, judgment, and discretion to manage clinic workflows, resources, and data. Customer Service: Maintain a strong service-oriented attitude when interacting with patients, families, and community agencies.
Requirements
- Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA)
- Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA)
- Registered Medical Assistant (RMA) – American Medical Technologists (AMT)
- Nationally Registered Certified Medical Assistant (NRCMA) – National Association for Health Professionals (NAHP)
- Registered Medical Assistant (RMA) – American Allied Health (AAH)
- Registered Medical Assistant (RMA) – American Registry of Medical Assistants (ARMA)
- Certified Medical Assistant (NCMA) – National Center for Competency Testing (NCCT)
- Basic Life Support (BLS) – American Heart Association (AHA) (Within 30 days)
- H.S. Diploma/GED
Responsibilities
- Assist Providers with outpatient patient management on a rotating basis, handling both front and back-office functions.
- Act as a patient advocate, ensuring smooth communication and care delivery in collaboration with Providers, staff, and families.
- Utilize clinical knowledge, judgment, and discretion to manage clinic workflows, resources, and data.
- Maintain a strong service-oriented attitude when interacting with patients, families, and community agencies.
- Greet patients immediately upon arrival, escort to exam suites, and provide a welcoming environment.
- Offer convenience items (water, coffee, tea, blankets) to ensure comfort in the lobby or exam suite.
- Obtain patient history and review of systems.
- Measure and record vital signs (weight, blood pressure, pulse, temperature) and complete all necessary documentation in the patient’s chart according to clinical protocols.
- Perform and/or assist with clinical procedures within scope of training and licensure under the supervision of a Provider.
- Execute symptom-initiated protocols and perform ordered lab tests as instructed by the provider.
- If applicable, offer retail medications and administer prescriptions as directed by the Provider.
- Review After Visit Summary (AVS) with the patient, provide instructions, and escort patients to check-out.
- Assist with patient satisfaction surveys if needed.
- Perform mandatory post-clinic follow-up calls (48-72 hours) and communicate test results to patients in a professional manner, consistent with Carle Health policy.
- Take, relay, and process messages from patients, Providers, and pharmacies within scope of training and licensure.
- Keep exam rooms stocked with adequate supplies, maintain instruments, and perform sterilization as required.
- Maintain all required logs and checks per Carle Health policy (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, and cold sterilization fluid changes).
- Maintain all required Carle Health and department-specific competencies and training.
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
