Certified Medical Assistant / Client Service Representative II | Sleep Lab | Day Shift | Full-time

UF Health•Jacksonville, FL

About The Position

A professional multi-skilled person dedicated to assisting in all aspects of medical practice, including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician. The role is responsible for scheduling patient appointments; interviewing patients to obtain demographic and financial information; registering patients and performing other registration functions; and obtaining required signatures and documentation for billing and insurance purposes. At physicians’ direction, the role orders laboratory and other tests through the computer system. It also performs end-of-day disposition, gathers patient-related statistical information, announces patient arrivals, answers incoming telephone calls, and serves as a liaison among patients, nurses, physicians, and others. The position provides excellent customer service and greets patients entering the department or practice.

Requirements

Obtain Medical Assistant certification within six months of hire or transfer into the position.
Current Basic Life Support (BLS) certification through the American Heart Association.
High school diploma or GED.
Graduate of an approved Medical Assistant program.
Less than one year of related experience required.
Excellent decision-making skills and initiative.
Strong attention to detail.
Excellent verbal communication skills in English.
Basic arithmetic skills for cashiering functions.
Data entry experience.
Ability to prioritize tasks and organize workflow effectively.
Ability to maintain professionalism and provide excellent customer service in stressful situations.
Strong written and verbal communication skills.
Ability to manage multiple responsibilities and prioritize work efficiently.
Knowledge of ambulatory healthcare or related healthcare fields.
Strong conflict resolution skills.

Nice To Haves

Two to four years of clerical and/or customer service experience, preferably in a healthcare setting.
One year of experience working with third-party payors.
Computer experience, including data entry and review of patient demographic information.
One year of Medical Assistant experience.
ICD-9 and CPT coding knowledge.
Completion of a medical terminology course.

Responsibilities

Schedule patient appointments.
Interview patients to obtain appropriate demographic and financial information.
Register patients and perform other registration functions.
Obtain patient signatures and documentation for billing and insurance purposes.
Order laboratory and other tests through the computer system at physicians’ direction.
Perform end-of-day disposition and gather appropriate patient-related statistical information.
Announce patient arrivals and answer incoming telephone calls for the department or practice.
Serve as a liaison between patients, nurses, physicians, and others.
Greet patients and provide excellent customer service.
Assist with administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.