Certified Medical Asst, Bilingual 07/23/26

Carenet Health•,

7d•Remote

About The Position

Carenet Health is seeking a Certified Medical Assistant who is bilingual in Spanish and English for a remote, work-from-home position. This role involves receiving and responding to prescription refill requests, verifying their accuracy, and preparing and dispensing refills. The position requires strong customer service skills, the ability to analyze data, and adherence to schedules and quality metrics. The ideal candidate will have an entrepreneurial spirit, be passionate about healthcare, empathetic, patient-focused, and enjoy interacting with various healthcare stakeholders. Carenet Health has been a pioneer in healthcare advancements for over 30 years, aiming to make healthcare better for all through a blend of human touch and technology.

Requirements

Minimum of High School Diploma or GED
Minimum of 1 year experience in a retail pharmacy
Extensive knowledge of Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules
Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements
Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies
Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations.
Ability to effectively present information and respond to questions.
General writing skills and ability to produce work free from typographical or spelling errors.
Proficient Bilingual Language Skills- Read, Write, Speak (Spanish and English).
Basic PC and keyboarding skills required.
Certified Pharmacy Technician (CPhT) current, unrestricted license is required.
Must have a verifiable and nationally recognized Medical Assistant certificate.

Nice To Haves

Ability to handle multiple line phone systems, pagers and paging systems preferred.
Working knowledge of Microsoft Office, Internet and e-mail

Responsibilities

Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.
Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.
Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.