Certified Medical Assistant 1 -- Cancer Center Beckley -- Beckley-275 Dry Hill Road

CAMC Health System•Beckley, WV

6d•Onsite

About The Position

Provides assistance to health care providers delivering patient services and performs patient registration, discharge, and related services for the assigned area. The role combines clerical and clinical support to help expedite patient flow, telephone communications, and quality patient care at the Cancer Center in Beckley. Clinical duties include obtaining vital signs; documenting medications and drug allergies; triaging patients based on subjective data; collecting and preparing specimens, including adult and pediatric venipuncture; performing point-of-service laboratory testing and quality-control procedures; conducting electrocardiograms and assisting with stress testing; administering delegated oral, intramuscular, subcutaneous, and intradermal medications after provider verification of the five rights; and performing audiograms, pulmonary function testing, drug-screen collections, and nebulizer treatments as required. The employee also prepares patients, examination rooms, and equipment; assists providers with visits and procedures; gathers and documents relevant patient information; communicates provider-directed information and preparation instructions to patients; and sorts diagnostic test results according to established parameters. Administrative duties include greeting and registering patients, explaining payment and insurance policies, obtaining insurance information and pre-certification when applicable, scheduling appointments, transcribing orders, discharging patients, documenting charges and payments, and maintaining accurate financial and billing records. The role also includes answering and routing telephone calls, handling patient-account communications, maintaining logs and reports, retrieving and processing medical records, and distributing mail and internal correspondence. The employee must demonstrate developmentally appropriate patient-care knowledge for the ages served and validate competency through initial orientation and ongoing assessment. The position also requires compliance with applicable education, customer-service, attendance, quality-improvement, cost-effectiveness, scheduling, and organizational policy expectations, as well as performing other related duties as assigned.

Requirements

High school diploma or GED.
Post-high-school diploma or certificate program.
Medical Assistant certification, required within six months of hire; CMA or RMA accepted, subject to equivalent qualifications.
Basic Life Support certification, required within 30 days of hire.
Demonstrated competency through initial orientation and ongoing competency validation for assigned tasks and department-specific duties.
Ability to obtain and interpret information in terms of patient needs, understand growth and development, and understand the range of treatment needed by patients of the ages served.
Experience: 0–6 months.

Responsibilities

Provide clerical support to providers, patients, and staff to support patient flow, telephone communications, and quality care.
Assist health care providers with patient care as directed by the provider or Registered Nurse and in accordance with departmental policies and procedures.
Greet and register patients using the appropriate software; explain payment policy and insurance coverage; obtain insurance information and pre-certification when applicable.
Discharge patients and document and tabulate charges and payments; maintain accurate patient financial data.
Schedule patient appointments and legibly and accurately transcribe orders in accordance with policies and legal documentation requirements.
Handle billing, collections, refunds, account dispositions, and communications concerning patient accounts.
Prepare and maintain daily summary logs, charge and payment records, balances due, statistical reports, billing claims, deposit transactions, and equipment loan-out records.
Answer telephone calls, provide information as permitted by policy, and direct or otherwise disposition calls.
Retrieve, photocopy, file, prepare, review, and process medical records to ensure completeness and accuracy.
Distribute mail and interdepartmental correspondence and operate the postage meter when necessary.
Obtain vital signs, document medications and drug allergies, and triage patients based on subjective data.
Collect and prepare specimens for reference-laboratory testing, including venipuncture of adults and children.
Perform point-of-service laboratory testing and required quality-control procedures.
Perform electrocardiograms and assist with stress testing as required.
Administer delegated oral, intramuscular, subcutaneous, and intradermal medications after provider verification of the five rights.
Perform audiograms, pulmonary function testing, drug-screen collections, and nebulizer treatments as required.
Prepare patients, examination rooms, and equipment for examinations and procedures.
Assist providers during patient visits and with procedures such as laceration repair, wound dressings, sigmoidoscopies, and other minor procedures as necessary.
Gather and document pertinent information in patient records as necessary.
Communicate information to patients as directed by the provider and instruct patients in preparation for diagnostic and therapeutic regimens.
Coordinate between providers, patients, and staff to support patient flow, care quality, appointments, testing, and referrals.
Sort diagnostic test results according to established parameters.
Demonstrate developmentally appropriate assessment and care knowledge for the patient ages served and complete initial and ongoing competency validation.
Maintain and document required education; provide positive customer service and coworker relations; comply with attendance, scheduling, and departmental policies; participate in quality-improvement activities; work cost-effectively and in alignment with the organization’s mission and strategic plan; and perform related duties as assigned.