Certified Integration EST - Metro Minneapolis

Henry ScheinMN Remote, USA, MN
Onsite

About The Position

Field-based Technician role fulfills all aspects regarding installation and service of dental technology in the practitioner's office with the focus on "excellence" in customer service.

Requirements

  • Minimum of three years’ experience as a customer-facing Field Technician.
  • High school diploma, or equivalent.
  • Several years’ experience in computer networking including hardware and software configuration, troubleshooting and installation.
  • IT industry certifications such as Comp TIA A+, Server, Networking, Security, MTA, MCSE, etc. (for Intermediate candidates).
  • Working knowledge of Xray, (including 3d/cone beam/CAT), digital diagnostic equipment, PLCs, digital laboratory equipment and possess general proficiency and desire to work with computers and office – based software systems (for Advanced candidates).
  • Strong customer interpersonal skills.
  • Valid driver's license required.
  • Must be able to comply with company uniform and dress policy.
  • Must be able complete all work related tasks utilizing company provided laptop.

Nice To Haves

  • Previous dental experience preferred but not required.
  • Experience with commercial audio and video systems.
  • Working knowledge of hydraulics, mechanical and electrical systems preferred.
  • High School Diploma, Associates Degree or Technical School Certification is desirable.

Responsibilities

  • Provides responsible repair and installation services to our customers in a courteous and professional manner.
  • Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
  • Maintains and manages proper levels of inventory in van.
  • Attends all required training.
  • Complies with all OSHA regulations as outlined in the OSHA manual and training.
  • Maintains and utilizes personal protective equipment when needed.
  • Communicates in a timely manner to all necessary inside personnel and dispatchers.
  • Educates customers on proper care and maintenance and advises on troubleshooting procedures.
  • Completes all work orders in a timely manner and submits all job related paperwork within the required timeframes.
  • Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
  • Participates in special projects and performs other duties as required.
  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
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