Certified Integration EST - Metro Minneapolis

Henry Schein•MN Remote, USA, MN

12d•Onsite

About The Position

Field-based Technician role fulfills all aspects regarding installation and service of dental technology in the practitioner's office with the focus on "excellence" in customer service.

Requirements

Minimum of three years’ experience as a customer-facing Field Technician.
High school diploma, or equivalent.
Several years’ experience in computer networking including hardware and software configuration, troubleshooting and installation.
IT industry certifications such as Comp TIA A+, Server, Networking, Security, MTA, MCSE, etc. (for Intermediate candidates).
Working knowledge of Xray, (including 3d/cone beam/CAT), digital diagnostic equipment, PLCs, digital laboratory equipment and possess general proficiency and desire to work with computers and office – based software systems (for Advanced candidates).
Strong customer interpersonal skills.
Valid driver's license required.
Must be able to comply with company uniform and dress policy.
Must be able complete all work related tasks utilizing company provided laptop.

Nice To Haves

Previous dental experience preferred but not required.
Experience with commercial audio and video systems.
Working knowledge of hydraulics, mechanical and electrical systems preferred.
High School Diploma, Associates Degree or Technical School Certification is desirable.

Responsibilities

Provides responsible repair and installation services to our customers in a courteous and professional manner.
Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
Maintains and manages proper levels of inventory in van.
Attends all required training.
Complies with all OSHA regulations as outlined in the OSHA manual and training.
Maintains and utilizes personal protective equipment when needed.
Communicates in a timely manner to all necessary inside personnel and dispatchers.
Educates customers on proper care and maintenance and advises on troubleshooting procedures.
Completes all work orders in a timely manner and submits all job related paperwork within the required timeframes.
Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
Participates in special projects and performs other duties as required.
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.