Certified Emergency Dispatcher Salt Lake

State of Utah Office of the Governor • Salt Lake City, UT

2d • Onsite

About The Position

The Utah Department of Public Safety is seeking a Certified Emergency Dispatcher to provide critical dispatching services to single and/or multiple jurisdictions, including state and local public safety agencies, the Highway Patrol, local law enforcement, fire departments, and other state agencies. This role involves receiving emergency calls for police, fire, and medical services, and dispatching the appropriate personnel and equipment. Dispatchers make urgent decisions affecting the life, health, and welfare of the public and public safety employees. New hires are required to obtain Emergency Medical Dispatch (EMD) certification and Dispatcher Certification through POST within the probationary period and maintain both thereafter. This position offers job stability, career growth opportunities, meaningful work, and a supportive work environment within a well-established organization.

Requirements

• The ability to type a minimum of 30 wpm.
• The ability to accurately transcribe spoken information to relay to first responders.
• The ability to maintain their composure, reassure the callers, and collect precise information in crisis situations.
• The ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative that includes the key elements and facts.
• The necessary skills to be able to concisely paraphrase vital information.
• The aptitude to be able to prioritize emergency and non-emergency calls.
• The ability to operate a variety of radio and telephone communications equipment.
• The ability to work rotating shifts.
• Must complete and pass a Level II background investigation as well as a polygraph and drug test.
• Applicants may not have been used other drugs not classified as hard drugs within one (1) year prior to the initial test date. Other drugs include the following listed drugs, their chemical derivatives and synthetic equivalents: marijuana, amphetamines not injected, anabolic steroids, hashish, amyl nitrates. In the state of Utah recreational marijuana use is illegal.

Nice To Haves

• Current Emergency Dispatch certification (Utah POST Dispatch certification)

Responsibilities

• Receives 9-1-1 emergency and non-emergency calls.
• Interrogates callers to determine the nature and location of the incident and dispatches law enforcement officers, Emergency Medical Services (EMS) personnel, fire personnel, and public works personnel.
• Interprets information from callers to determine the priority of an incident, and makes urgent decisions affecting the life, health, and welfare of the public and public safety employees.
• Calms callers and provides instructions as required by the circumstances.
• Relays geographical information to responding units including air ambulances, search and rescue, forest service personnel, fire units, and EMS units.
• Uses a phone, radio, and computer simultaneously.
• Monitors multiple computer screens to track calls for service and all on-duty personnel (law enforcement, fire, EMS) for all user agencies.
• Accesses confidential files relating to wanted persons, driver license files, motor vehicle files, warrants, and protective orders.
• Enters data and maintains entry files for all user agencies.
• Relays information to appropriate agencies.
• Monitors, transmits, and receives information over multiple radio frequencies to detect emergencies, exchange information or provide dispatch services.
• Informs appropriate agencies of law enforcement, fire, and/or EMS-related calls.
• Receives, updates, and broadcasts Amber Alert notifications.
• Makes a variety of telephone calls relating to vehicle dispositions, wreckers, and notifications to parents of juveniles and relatives of accident victims.
• Receives, records, and forwards calls for service from one agency to another as needed.

Benefits

• One for One salary credit may be given for prior Emergency Dispatch experience
• $2,500 hiring bonus for those with current Emergency Dispatch certification (Utah POST Dispatch certification)
• $1,000 signing bonus to a new hired Dispatcher with no experience or with out of state certification
• Public Safety Retirement plan
• 12 paid holidays each year
• 4 hours of annual and 4 hours of sick leave granted each pay period for a total of 104 hours each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees