Certified Emergency Dispatcher Box Elder

State of Utah Office of the Governor • Brigham City, UT

2d • Onsite

About The Position

Dispatchers are the critical link between callers and first responders. The purpose of this job is to provide dispatching services to single and/or multiple jurisdictions which include, but is not limited to state and local public safety agencies, the Highway Patrol, local law enforcement agencies, fire departments and other state agencies. Dispatchers receive calls for one or a combination of emergency police, fire, and medical services, and dispatch the appropriate personnel and equipment in response to the calls. Dispatchers often make urgent decisions affecting the life, health, and welfare of the public and public safety employees. Dispatchers are required to obtain Emergency Medical Dispatch (EMD) certification, and also Dispatcher Certification through POST within the probationary period and maintain both certifications thereafter.

Requirements

• The ability to type a minimum of 30 wpm.
• The ability to accurately transcribe spoken information to relay to first responders.
• The ability to maintain their composure, reassure the callers, and collect precise information in crisis situations.
• The ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative that includes the key elements and facts.
• The necessary skills to be able to concisely paraphrase vital information.
• The aptitude to be able to prioritize emergency and non-emergency calls.
• The ability to operate a variety of radio and telephone communications equipment
• The ability to work rotating shifts
• Must complete and pass a Level II background investigation as well as a polygraph and drug test.
• New hires will be required to obtain Emergency Medical Dispatch (EMD) certification during the probationary period and maintain thereafter.
• Dispatchers in this job are required to obtain Dispatcher Certification through POST within the probationary period and maintain thereafter.
• Applicants may not have used other drugs not classified as hard drugs within one (1) year prior to the initial test date. Other drugs include the following listed drugs, their chemical derivatives and synthetic equivalents: marijuana, amphetamines not injected, anabolic steroids, hashish, amyl nitrates. In the state of Utah recreational marijuana use is illegal.

Nice To Haves

• One for One salary credit may be given for prior Emergency Dispatch experience
• $2,500 hiring bonus for those with current Emergency Dispatch certification (Utah POST Dispatch certification)
• $1,000 signing bonus to a new hired Dispatcher with no experience or with out of state certification

Responsibilities

• Receives 9-1-1 emergency and non-emergency calls. Interrogates callers to determine the nature and location of the incident and dispatches law enforcement officers, Emergency Medical Services (EMS) personnel, fire personnel, and public works personnel.
• Interprets information from callers to determine the priority of an incident, and makes urgent decisions affecting the life, health, and welfare of the public and public safety employees. Calms callers and provides instructions as required by the circumstances.
• Relays geographical information to responding units including air ambulances, search and rescue, forest service personnel, fire units, and EMS units.
• Uses a phone, radio, and computer simultaneously.
• Monitors multiple computer screens to track calls for service and all on-duty personnel (law enforcement, fire, EMS) for all user agencies.
• Accesses confidential files relating to wanted persons, driver license files, motor vehicle files, warrants, and protective orders. Enters data and maintains entry files for all user agencies.
• Relays information to appropriate agencies.
• Monitors, transmits, and receives information over multiple radio frequencies to detect emergencies, exchange information or provide dispatch services.
• Informs appropriate agencies of law enforcement, fire, and/or EMS-related calls.
• Receives, updates, and broadcasts Amber Alert notifications.
• Makes a variety of telephone calls relating to vehicle dispositions, wreckers, and notifications to parents of juveniles and relatives of accident victims. Receives, records, and forwards calls for service from one agency to another as needed.

Benefits

• Public Safety Retirement plan
• 12 paid holidays each year
• 4 hours of annual and 4 hours of sick leave granted each pay period for a total of 104 hours each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed