Certification Specialist

Independent Management Services • Cincinnati, OH

3d • Onsite

About The Position

Independent Management Services is a full-service property management and marketing firm specializing in revitalizing under-managed multifamily housing developments. Founded in 1989, the company manages more than 100 communities in 11 states, focusing on affordable and workforce housing, with additional experience in market-rate and commercial property management. The company seeks a self-motivated individual who is willing to learn and grow, has superior attention to detail and outstanding communication skills, and enjoys a challenging, fast-paced environment.

The Certification Specialist supports occupancy, marketing, leasing, resident verification, eligibility screening, rent calculation, income verification, and resident recertification processes. The role also includes unit inspections, responding to resident requests and concerns, maintaining positive professional relationships with residents, and performing administrative support tasks. The position is based at Shelton Gardens in Cincinnati, Ohio, is full-time, and works a day shift. It reports directly to the Site Manager.

Requirements

• Sales-minded, with strong attention to detail and verbal and written communication skills.
• Excellent follow-up skills through telephone or email correspondence.
• Experience with Tax Credit Compliance, EIV, and HUD Section 8 subsidy programs.
• Knowledge of REAC and MOR compliance.
• Demonstrated record of reliable attendance and reporting to work on time.
• Must adhere to Federal Fair Housing Laws.

Nice To Haves

• Proficiency with Paycom software and the Microsoft Office suite.
• Experience with RealPage OneSite.

Responsibilities

• Handle occupancy, marketing, leasing, and resident verification procedures.
• Collect resident information for eligibility screening, rent calculation, and income verification.
• Complete initial and annual income recertifications for residents.
• Conduct unit inspections before move-in and move-out, and ensure units are ready for occupancy within deadlines.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while maintaining a professional demeanor.
• Perform administrative support tasks, including filing, typing, answering telephones, and data entry.

Benefits

• Employer-paid health and dental insurance for employee-only coverage, with affordable dependent and family coverage.
• Voluntary vision, life, accident injury, long-term disability, and identity theft insurance options.
• 401(k) with an above-average employer matching contribution.
• Generous paid time off package.
• Training and employee development program.
• Competitive salary commensurate with experience.
• Additional employee benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed