Certification Specialist - LIHTC/Section 42

ACC MANAGEMENT GROUP, INC. • Madison, WI

3d • Onsite

About The Position

ACC Management Group manages affordable and market-rate communities across Wisconsin & Illinois and is adding a full-time Certification Specialist. This role will assist the Community Manager and team with the day-to-day operations of the property, including various administrative duties and housing compliance tasks for a large property in Madison, WI. The specialist will work closely with the Community Manager and Compliance Specialist to ensure all deadlines, goals, and expectations are met.

Requirements

• 2+ years in affordable housing compliance (Section 42/LIHTC (preferred), Section 8, or RD).
• Proficiency with computer software applications including OneSite, MS Outlook, Word, and Excel.
• Sharp communication skills.
• Ability to work independently and manage a busy certification season.
• Valid driver's license and acceptable driving record.
• High School diploma or equivalent required.
• Minimum of 2 years of affordable compliance experience required.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented, team player.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to 25 pounds unassisted and as needed.

Nice To Haves

• COS or HCCP certifications are a plus; the company will assist in earning them.
• Flexibility with working hours during heavy certification and deadline periods.

Responsibilities

• Process certifications and recertifications for Section 42/LIHTC, ensuring verifications are complete and files are accurate.
• Collaborate with Community Managers and the Compliance Specialist to meet all deadlines.
• Determine applicant eligibility and maintain communication with applicants.
• Conduct on-site file audits to ensure readiness for state and local agency reviews.
• Handle investor file requests, including uploading, correcting, and summarizing documents.
• Coordinate move-in and move-out lease paperwork.
• Maintain resident files in compliance with Fair Housing law.
• Assist residents and prospects with questions, tours, and applications.
• Adhere to ACC Management Group guidelines, federal and state qualification guidelines, resident selection criteria, and applicable government compliance programs.
• Provide administrative support, including phone support, typing reports, filing, copying, faxing, and correspondence distribution.
• Process all paperwork for new applicants in accordance with company policies and Fair Housing requirements.
• Ensure proper document labeling, uploading, organization, and completion of documents and filing.
• Respond to investor requests for files, including uploading and making necessary corrections.
• Communicate property features and amenities to prospects.
• Answer questions from prospects and potential applicants in a timely manner.
• Respond to and follow up with interested applicants regarding their eligibility status.
• Maintain all resident files and confidential information in a secured area in compliance with company policies and Fair Housing law.
• Greet walk-in traffic and address their needs, questions, or complaints.
• Ensure interested prospects complete applications.
• Process all applications for eligibility status.
• Coordinate and process lease paperwork for move-ins and move-outs.
• Maintain strong resident relations while enforcing company and community policies.
• Assist the Community Manager in resident relations.
• Record and document resident correspondence.
• Maintain an up-to-date understanding of assigned property descriptions and classifications.
• Maintain current working knowledge of and adhere to Fair Housing laws, policies, and practices.
• Perform other duties as assigned.

Benefits

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week).
• 401(k) eligibility after 6 months of employment with company match (ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years).
• Paid time off, provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED