Certification Specialist II
About The Position
The Seattle Housing Authority (SHA) is seeking a Certification Specialist II to provide comprehensive support to applicants and participants as they navigate program rules to obtain and retain housing resources. The position is located at 101 Elliott Ave W, Seattle, WA 98119. SHA describes itself as a mission-driven affordable housing organization committed to expanding housing opportunities, strengthening communities, and supporting employee growth. The role involves administering housing program requirements, evaluating eligibility, assisting with voucher and leasing processes, maintaining accurate records, and coordinating with participants and other stakeholders.
Requirements
- High school diploma or equivalent.
- Two years of college-level coursework in social services, bookkeeping, business, or a related field; two years of relevant work experience may substitute for the coursework.
- Four years of related work experience in a field such as social services, data entry, government administration, or housing; alternatively, one year of experience as a Certification Specialist I at SHA or 18 months in a similar position outside SHA.
Responsibilities
- Administer, interpret, apply, and explain rules, regulations, policies, and procedures required for eligibility and continuing assistance.
- Calculate income from earned and unearned sources, assets, and allowable deductions.
- Meet customer service standards, including completing annual reviews within 45 days, returning phone calls promptly, and meeting with walk-in clients.
- Maintain spreadsheets and import required documents daily into the electronic file database.
- Coordinate with family members, landlords, caseworkers, and SHA staff to ensure responses are complete, accurate, and timely during the housing program process.
- Evaluate program eligibility and guide applicants through the voucher application process.
- Issue vouchers to eligible applicants and transfer participants; conduct voucher issuance briefings and counsel participants on subsidy calculations and unit affordability.
- Assist participants with the leasing and move-in process in accordance with program rules.
- Coordinate with other housing authorities to assist families moving between jurisdictions.
- Educate participants about income reporting and documentation requirements.
- Ensure landlords receive accurate payments in a timely manner.
- Maintain complete and accurate records and files to meet program and audit standards.
- Review and process contract rent increase requests in accordance with Housing and Urban Development regulations and agency policy.
- Evaluate rent reasonableness using approved comparables and market analysis tools.
- Explain complex technical details through concise presentations.
Benefits
- Medical, dental, and vision insurance.
- Public Employees’ Retirement System (PERS).
- Generous paid leave and holidays.
- Reasonable hours and work-life balance.
- Opportunity for part-time remote work, depending on the position.
- On-the-job training and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
