CERTIFICATION PROJECT SPECIALIST

Arizona Department of Administration • Phoenix, AZ

8d • $50,000 - $52,000 • Hybrid

About The Position

The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. This position will be responsible for communicating and assisting individual applicants, Institutions of Higher Education (IHEs), Local Education Agencies (LEAs) and Human Resources (HR) personnel via the phone, email, and front counter. Communication will consist of interpreting, explaining, and responding to a variety of inquiries on Educator Certification issues, rules, and state statutes. Occasional in-state travel may be required for this position. The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

Requirements

• Familiarity with the K-12 education system in Arizona
• Understanding of current policies and procedures of the AZ Department of Education including AZ state statutes (Title 15), AZ State Board of Education rules and regulations including Higher Education pertaining to educator certification
• Effective customer service strategies via in-person, phone and e-mail
• Office procedures and operations including filing, organization and efficient work flow
• Excellent customer service
• Detail oriented / attention to details
• Excellent verbal and written communication
• Organization
• Prioritization
• Intermediate skill in using Microsoft Outlook, Word, and Excel
• Problem solve using resources and research strategies
• Prioritize in a high demand environment with varying tasks and priorities
• Perform multiple tasks with a high degree of attention to detail, accuracy, and efficiency
• Listen, empathize, and clearly communicate with a variety of customers and modes such as phone, in-person, and in writing

Nice To Haves

• Associate’s or Bachelor's degree

Responsibilities

• Interpreting, explaining and responding to inquiries on Educator Certification issues, rules, and statutes primarily through phone and e-mail to individual applicants, Institutions of Higher Education (IHEs), Local Education Agencies (LEAs) and Human Resources (HR) personnel
• Screening, evaluating, and processing formal evaluations for certification, including issuing certificates and issuing Administratively and Substantively Incomplete notifications
• Processing incoming mail to include verifying funds received, receipting, and scanning files for evaluation
• Auditing and reconciling daily deposits to the State Treasurer to include processing Non-sufficient Funds (NSF) checks and refunds

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Ten paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree