Certification exam program operational lead

Hewlett Packard Enterprise•All, Maine, United States of America, ME

4d•$81,500 - $187,500•Remote

About The Position

The Certification exam program operational lead provides critical operational and program leadership across exam development, certification delivery, SME management, psychometrics, security, localization, and major HPE events. The position partners with subject matter experts, certification development teams, psychometricians, vendors, and business stakeholders to manage exam delivery and operations. It ensures certification exams are delivered reliably across global testing environments and large-scale certification events.

Requirements

8+ years experience in certification exam program management
First-level university degree; advanced degree preferred or equivalent experience.
6+ years managing certification exam development or assessment programs.
Experience managing complex global programs and cross-functional teams.
Strong expertise in certification exam design, competency modeling, and blueprint development.
Familiarity with psychometric analysis and exam quality assurance methodologies.
Experience working with certification vendors and testing delivery platforms (e.g., Pearson VUE).
Strong understanding of technical certification programs and partner enablement ecosystems.
Excellent project management and program governance skills.
Ability to work with globally distributed subject matter experts and virtual teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to balance strategic certification design with operational program execution.

Responsibilities

Exam operational support
Lead the development of exam competency models, blueprints, and strategies that align with business objectives.
Oversee global certification campaigns by coordinating exam voucher distribution.
Oversee the design of exams, manage Subject Matter Expert (SME) programs, and conduct psychometric analyses, ensuring security, localization, and the seamless execution of events (HPE Tech Jam / HPE Discover).
Lead statistical item analysis and exam performance reviews using psychometric methodologies.
Evaluate exam reliability, item effectiveness, and pass score validity.
Work with psychometric experts and certification vendors to maintain high-quality, defensible certification exams.
Ensure strong exam security standards, including monitoring exam integrity and addressing potential exam security risks.
Manage relationships with certification vendors, exam delivery providers, and testing platforms.
Coordinate operational support to ensure reliable exam delivery across global testing environments.
Manage exam translation and localization programs to support global certification candidates.
Ensure consistency and accuracy of translated exams while maintaining exam integrity and fairness.
Exam Delivery & Event Execution
Support high-volume certification delivery at global events, including Tech Jam, HPE Discover, and partner conferences.
Coordinate exam readiness, operational logistics, and vendor support for large-scale certification testing centers.
Ensure certification operations can scale to support thousands of exam deliveries annually.