Certification Coordinator

Parthenon Management Group•Brentwood, TN

2d•Hybrid

About The Position

The Certification Coordinator supports PMG’s goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the PMG team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge. The position performs administrative duties necessary to provide certification services to professional societies managed by Parthenon Management Group. The Certification Coordinator is the primary point of contact for member and Customer communication regarding certification and credentialing.

Requirements

Associates or Bachelor's degree in education, human resource development, business, communications, nonprofit management or related field.
Minimum two years of preferred experience in the following areas: Coordinating learning/certification/professional development programs, Coordinating detailed documents and exam candidate or learner communications, Developing and maintaining statistical records, Working in an association or not-for-profit environment, Monitoring program budgets.
Ability to analyze problems and provide solutions
Ability to communicate ideas effectively in speech and writing
Ability to manage time and multiple tasks for effective job execution
Computer literate (MS Office Suite, database management, Skype, Zoom, LMS)
Ability to work in a flexible and remote productive work environment
Excellent interpersonal, phone, and presentation skills
Able and willing to travel, including weekends
Ability to perform moderately strenuous activities including but not limited to sustained activities (continual bending, stooping, typing, exhibit booth staffing) and lifting & moving packages (exhibition display cases, printed material boxes, Fed Ex, bundles of mail, copy paper, etc.)

Responsibilities

Serve as primary point of contact for member and customer communication for daily email and phone calls by exam candidates, prospects, members, Certification Chairs, and Certification Committee meetings.
Perform weekly uploads of new exam applications and recertification renewals. Review documents to ensure applications and renewals are eligible to sit for an exam or recertify. If approved, save all corresponding documents and spreadsheets in appropriate folders.
Oversee the certification renewal process, timelines, and data management. If any files above are not able to be approved, correspond with applicant (new or recertification) to obtain missing documents or communicate why they are not approved. Involve the Certification Manager as needed.
Print and mail certificates to newly certified or recertified certificants.
Maintain and respond to emails that come into the certification inbox and respond to messages as required. Assist members as needed with their general questions or issues.
Understand and utilize test vendor software.
Participate as needed with website maintenance and ensure website information is current and accurate.
Maintain confidentiality and integrity of exams, scores, data management, policies, website accuracy, and correspondence.
Support certification and volunteer communications and timelines. Implement program growth strategies as directed by Senior Certification Manager.
Manage registration process and collaborate FAQ communication points with Member Services.
Assist with the production of examinations and candidate handbooks.
Maintain statistics and databases on participation in certification programs.
Develop and implement strategies to recognize newly certified individuals as well as those renewed – i.e. digital badging programs.
Oversee the receipt, evaluation, and monitoring of examination accommodations.
Other duties as assigned.

Benefits

Medical, Vision, and Dental insurance
Disability insurance
401(k)
2 Personal Days
8 Paid Holidays
PTO Days
6 weeks parental leave
Employee Development
One paid Give Back Day to employees where team members can volunteer at their favorite cause on PMG's dime.
Flexible work schedules
Work-from-home plans
Profit sharing